Key updates you can't miss
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Issues with punching in or logging into Quinyx š²
If an employee is unable to punch in (invalid badge number/agreement required errors) or log in to Quinyx (Sorry! We have been unable to log you in error), this could be due to their account being paused (meaning that documents are missing) or their agreement (contract) having expired.
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Hereās how to find employees with expired agreements:
On Quinyx, go to the Display menu, and select āInactive peopleā and āShow expired agreementsā. You must make this selection, otherwise they wonāt be shown to you.
On the People list, youāll find the employees divided by status, combined with other information such as their badge number:
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When you click on the employee, youāll also be able to see their status together with other information:
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ā If you urgently need to activate these employees, escalate it to People Services via the escalation form.
How to find paused employees:
Check the employeeās Quinyx status and the cluster sheets.
On the employeeās profile, under Advanced details, you can also find the reason for the pause.
Important:
Please note the process for pausing employees with expiring work permits in the cluster sheets.
Employees are automatically paused at 2 AM on the day their permit expires if no updated documents have been provided.
Currently, it takes the People Services team approximately 78 hours to review updated documents. Therefore, if documents are submitted late on the expiration date (for example, during the night), there is a high chance they will be paused.
The People Services team reviews paused employees daily.
If you urgently need to unpause an employee, escalate it to People Services via the escalation form.
š©āš« Read more about Quinyx here
š If you have any questions, contact us on #tech-hub-service-de (all how-toās here)
Reminder: battery cabinet (Aescos) - emergency procedures šØ
In an emergency, it is crucial to respond appropriately to warnings from the battery cabinet to prevent further damage. Please follow the steps below according on the alert level:
š” Warning = Internal temperature > 50Ā°C
Signal: red LED on, slow beeping, potential-free contact closes
To-do:
Do not open the cabinet!
Disconnect the cabinet from the power supply
Wait to see if any smell or smoke is detected
If YES: call the fire department
If NO: reconnect the cabinet to the power supply
Create a service ticket!
š Alarm Level 1 = Smoke detector triggered
Signal: red LED on, medium beeping, potential-free contact closes
To-do:
Do not open the cabinet!
Do not disconnect the cabinet from the power supply
Wait to see if any smell or smoke is detected
If YES: call the fire department
Create a service ticket!
š“ Alarm Level 2 = Internal temperature > 70Ā°C + smoke detector triggered
Signal: red LED on, fast beeping, potential-free contact closes
To-do:
Do not open the cabinet!
Do not disconnect the cabinet from the power supply
Call the fire department
Create a service ticket!
š©āš« Read more about the battery cabinet here
Reminder: crate setup - Restocking and picking š¦
Please keep in mind the following four key facts about the crate setup:
Shelf IDs should be on the side of the rack.
Storage:
Min. 4 crates per SKU can be stored in 1 facing
4 crates * 20 bottles = Min. 80 SKUs in 1 facing
1 restock per day
Use the rolling boards to restock 4 crates at once
No backstock for other SKUs in the crate shelves
Weekly insights
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Delays in reply time from Workforce Support Team š±
Given unplanned absences, we are experiencing an increase in reply time this week.
As such, please limit escalations. We are working on solving tickets, especially payroll and visa tickets, as fast as we can with our current resources. Please use the correct forms for escalations, so the responsible team gets to your request on time, and avoid other communication means, such as Slack private messages. Donāt forget to submit the ticket IDs as well.
We also kindly ask you to remind employees to not open multiple tickets and to choose the most suitable option in the contact form, so their issues can be solved quicker.
Zendesk numbers š§®
Solved: 1953 š„³
Team | Number of open tickets |
SSC - Workforce Support | 419 |
SSC - People Services | 301 |
Expected delays: conservative waiting time estimation for employees š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 2d 11h |
SSC - People Services | 3d 13h |
Expected delays: conservative waiting time estimation for Hub Managersā escalations š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf Changes
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1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
2.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
3.0 HUBS
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IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.