Key updates you can't miss
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Reminder for next day inbounding: scan all rollies 🛒
Please remember that you need to scan all rollies when you inbound them the next day! Otherwise your inbounding fill rate KPI won’t be reflected accurately.
👩🏫 Read more about inbounding here
Percentage of skipped items on Hub Level Live Dashboard 📲
From Wednesday 25.09 onward, you can find the percentage of skipped items for your hub in the Hub Level Dashboard. Read all the information you need below:
👩🏫 Read more about the Hub Level Live Dashboard here
🆘 If you have any questions, contact us on #tech-hub-service-de
Upcoming for you
The Crate Revolution: fewer restocks, faster picks 🏃♀️➡️
We’re excited to announce the launch of The Crate Revolution across all hubs this October! By optimizing shelf structures and using crates to store high-selling SKUs, we can enhance the efficiency of our picking process. Read all about it below:
Weekly insights
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Delays in reply time from Workforce Support Team 📱
Given planned/unplanned absences and a higher number of tickets due to payroll, we are experiencing an increase in reply time this week.
As such, please limit escalations. We are working on solving tickets, especially payroll tickets, as fast as we can with our current resources.
We also kindly ask you to remind employees to not open multiple tickets and to choose the most suitable option in the contact form, so their issues can be solved quicker.
We’d also like to remind you to submit the ticket IDs for escalations.
Zendesk numbers 🧮
Solved: 1754 🥳
Team | Number of open tickets |
SSC - Workforce Support | 219 |
SSC - People Services | 206 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 2d 17h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf Changes
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1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
2.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
3.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.