This guide describes all the processes and guidelines related to the Flink employee discount, from its definition, to requesting it, to any questions you may have.
It's important that you study this guide well, so you are able to enjoy the perks of the employee discount to its fullest.
What is the employee discount?
The Flink employee discount is a 10-20% discount off your Flink groceries, up to a maximum of 1080€ per year. The percentage of discounts and delivery fees is defined by the type of order and channel:
Click & Collect
Any orders completed via the Flink website for Click & Collect are eligible for a 20% discount and waived delivery fees.
Other orders
All other orders are eligible for a 10% discount over an order of minimum 25€ and no waived delivery fees.
How does it work?
Each voucher has an annual redemption budget of 1080€, meaning you can redeem up to 1080€ worth of discounts each year. If you exceed this budget, your voucher will be automatically deactivated and will not be visible to you.
You receive your new annual budget at the start of the next year.
Important:
Your voucher should be for private use and items should not be used for resale.
Your voucher is unique to you and your Flink consumer account, and can't be used by others.
For legal reasons, discount restrictions (automatically applied) exist for selected items (for example, we are prohibited from giving a discount on tobacco). This list is always changing, so here are the most relevant examples for reference:
Ja! Products
Tobacco or tobacco-related items like Papes/Heats
Gift cards
Apple products
How do I request my employee voucher?
Prerequisites for setting up your employee voucher
You must have an SAP SuccessFactors employee profile. If you don't, reach out to People Ops.
You must have the correct GoFlink email address in your SAP SuccessFactors employee profile.
You must have an existing Flink consumer profile. See below how to acquire it.
Process
Ensure you have a Flink consumer profile. If not, download the app (or web-app) and sign up.
Submit your request via this Google Form.
Your voucher will automatically appear in your account under the Vouchers section at checkout. Please note that it could take up to 15mins for the voucher to appear in your profile.
FAQ
What do I do if I request a voucher but don't see anything in my wallet?
It can take up to 15 minutes for your voucher to appear in your Flink consumer profile. If after 15 minutes there is still no voucher, reach out to your People Ops Team to identify the source of the problem.
There are five possible reasons why your voucher was not activated. People Ops will support you in identifying the problem and providing a solution:
You may have inputted the wrong consumer email when you requested access via the Google Form.
You haven't yet opened a Flink consumer profile.
You may not have yet an SAP employee profile (for example, you recently joined Flink and your profile is still pending activation. In this case, check if your onboarding in SAP is completed).
You don't have a GoFlink email address linked to your SAP employee profile.
What happens if I exceed the 1080 EUR budget?
If you exceed this annual budget, your voucher will automatically be deactivated and will not be visible in your wallet. You will receive your new annual budget at the start of the next year.
Support
If you have any questions about the voucher or any problems receiving/using your voucher, reach out to [email protected].
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