Your to-do's this week
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Recollection of matriculations from students with visa 🚨
We urgently need the current matriculation certificates of workers on a student visa. Please inform your colleagues that meet this criteria of the following:
If their matriculation status does not match the conditions of their working permit, they must book an appointment at the immigration office to update their working permit immediately.
They must provide us with the matriculation certificate to ensure their Quinyx account is not paused the day after their current certificate expires.
Unpausing it may take between 24 and 72 hours.
Any missed shifts due to missing documents will not be compensated.
Key updates you can't miss
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Reminder: Lieferando bags for REWE x Lieferando orders 🛍️
Please use only Lieferando bags for REWE x Lieferando orders and place them at the beginning of the picking parcour.
👩🏫 Read more about these orders here
Missing SSCC? Report it in Hub Alert 📲
When you check the TRT-file after a REWE delivery and you notice a SSCC missing, please flag it immediately in Hub Alert following this path:
New ticket > Delivery issues > Rollcontainer issue > Missing rollcontainer
We will then flag it the same day to Rewe, so they can provide a solution.
👩🏫 Read more about SSCC’s here in the FAQ section
Weekly insights
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Zendesk numbers 🧮
Solved: 1444 🥳
Team | Number of open tickets |
SSC - Workforce Support | 127 |
SSC - People Services | 119 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team
| Conservative waiting time estimation |
SSC - Workforce Support | 29h |
SSC - People Services | 2d 4h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf Changes
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1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
2.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
3.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.