Your to-do's this week_______________________________________________________
Empties Tracking: A step-by-step guide
To ensure that the handling and return of empties are efficient and error-free, we have outlined a clear process.
Pre-Count and Preparation
Count Available Empties: Before the Rewe driver arrives, count all the empties (Rollcontainers, Tiefkühl Rollcontainers (TKT), and Boxes) that are ready to be returned.
Fill the Empties Sheet: Record the number of containers ready for return on the designated Empties Preparation Sheet.
Upload a Picture: Take a picture of the completed Empties Preparation Sheet and upload it to the Empties Preparation Sheet Form. Ensure the form includes the Hub Code, Date of Rewe pick-up, and your Quinix ID.
Receiving Rewe Deliveries
Receive and Count: Upon delivery, carefully count all the empties received, including Roll-containers, TKT, and Boxes.
Double-Check: Ensure that the number of empties matches the TRT-File. If there are discrepancies, particularly with missing boxes, update the TRT-File accordingly.
Empties Return
Consult the Driver: Present the Empties Preparation Sheet to the Rewe driver as a suggestion for the return. If the driver agrees, input the numbers into the TRT-File.
Update the TRT File: If the driver cannot take all the empties, accurately count and record how many rollies are taken. Both you and the driver must check and sign the TRT File to confirm the numbers.
Final Documentation
TRT File Upload: After the driver leaves, upload the TRT-File Form with all relevant details, including Hub Code, Date of Rewe pick-up, Quinix ID, and the actual number of TKTs, RCs, and Boxes sent out.
Safe Storage: Store the TRT File securely for future reference.
Enhancing Visibility and Documentation
Documents and Visibility
Visibility: Utilize the Inbound Checker Studio for all relevant information about your hub.
Essential Links:
Install Handover Shelf Barcodes
We’re introducing Handover Shelf Barcodes to make the handover process more efficient. This simple solution will ensure that each order is accurately handed over to the riders, reduce issues and improve overall efficiency.
How to Install the Handover Shelf Barcodes:
Find the Barcodes PDF: Access the barcodes PDF by clicking here.
Print the Barcodes: Ensure the barcodes are printed clearly on standard A4 paper.
Prepare Your Materials: Grab a pair of scissors and some tape to get started.
Cut and Stick: Carefully cut out each barcode and stick them to the corresponding handover shelf.
Ready to Scan: Once installed, the barcodes are ready to be scanned during the handover process.
Hub-level Activity Dashboard Survey
We’ve heard your feedback and are currently looking into ways to include the rider and OA widgets in the new Activity Dashboard (Hub-level). To help us make this happen, please take a moment to complete this short survey.
Take Survey >> here <<
Key updates you can't miss_______________________________________________________
Customer Communication and Redelivery/Refund Guidelines
We have created guidelines on how to respond to certain situations during an order:
Redelivering an Order
All redelivery requests must be validated with Customer Care via Slack Workflow!
Orders are only eligible for redelivery when:
The entire Order or a Full bag is missing/wrong
Missing/Wrong Items exceed 10 euros in value
We have Riders available to do it
Calling a Customer
Call when:
Rider can’t find the customer
To inform the customer of a redelivery after validating with Customer Care
Don’t Call when:
There is a missing or damaged item
To offer alternative products to customers (if any are missing)
Requesting refunds for Items in Slack
Items must be refunded during the picking process. If the order has already been completed, then let the customer submit the complaint through Customer Care. Do not request a refund for a single item through Slack, the workflow for item refunds will be closed.
ℹ️ More information here.
Vehicle Type now added in the Order Dashboard - Live Today
You can now see the assigned vehicle type for each Rider in the Hub Portal - Order Dashboard. Use this information to make sure Riders are using the actual vehicle they are assigned to.
🙋♀️ Issues to #tech-hub-service-de.
Customer Address Changes
We are streamlining the customer-hub communication for cases where:
A customer selected the wrong address AND
The correct address is within your delivery area AND
The order has already been picked up and cannot be cancelled by the customer
What's changed?
If a customer needs to change his address, and it falls within your delivery area, we will send you an automated message informing you of the new address.
Process
You will receive the following notification in your Customer Support channel.
Please click “Confirm” to acknowledge the message, so we can inform the customer.
If you do not click “Confirm” within a set timeframe, a Customer Support agent will reach out to check with you.
🙋♀️ Issues to #tech-hub-service-de.
Delivery Note Changes
We are also streamlining customer-hub communication for cases of delivery instructions change. Similarly to the address change flow, you will also receive a message on Slack - this time purely for visibility, no action from the hub is needed as we will update the notes to the rider directly in the Workforce App.
🙋♀️ Issues to #tech-hub-service-de.
Weekly insights_______________________________________________________
Matriculation recollection WiSe 24/25
We urgently require the matriculation certificates for the winter semester 24/25 for all working students and employees currently holding a student visa.
Please ensure that the necessary enrollment confirmations are submitted as soon as possible.
A failure to upload the requested documents will result in pausing the Quinyx account of the employees on a Student Visa.
Employees not requiring a Visa, but having a working student contract will be subjected to a contract change to part-time resulting in payment of full social contributions.
Zendesk numbers 🧮
Solved: 1429🥳
Team | Number of open tickets |
SSC - Workforce Support | 167 |
SSC - People Services | 91 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 37h |
SSC - People Services | 63h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 48h |
SSC - People Services | 24h |
Shelf Changes_______________________________________________________
1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 1 am and 7 am, please reorder the products tonight/ tomorrow morning.
Thank you!
Please try accessing the link using Hub's goflink account. Access requests using private mail addresses will be declined.
2.0 HUBS
IMPORTANT: The shelf change is only valid for the Hubs that are in Hub 2.0 setup.
In the Google Drive folder, you will find the G sheet files for all the hubs that are affected by the shelf change.
Please only follow the ones that have exactly the same naming as your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here.
Some notes on the sheets:
the sheets are, as mentioned above, Hub-specific. So only the sheet named with your hub code counts;
"SKU" you can find the SKU that needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it on the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process as de-listing);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to Muhammad Al Zabir Rakin for further questions.
Thank you!
Please try accessing the link using Hub's goflink account. Access requests using private mail addresses will be declined.
3.0 HUBS
IMPORTANT: The shelf change is only valid for the Hubs that are in Hub 3.0 setup.
In the Google Drive folder, you will find the G-sheet files for all the hubs that are affected by the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here.
Some notes on the sheets:
The sheets are, as mentioned above, Hub-specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU that needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it on the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process as de-listing);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
Thank you!
Please try accessing the link using Hub's goflink account. Access requests using private mail addresses will be declined.