Key updates you can't miss____________________________________________________________________________________________________________________________
Lieferando x Rewe – new virtual store concept
In order to map better the space in the hubs, we want to know if hubs have any detached areas.
What’s new?
Rewe will launch a virtual store on the Lieferando platform which will be operated by Flink. Lieferando customers will be able to order from Rewe and Flink.
What changes for you?
The only difference in the delivery process of a Lieferando x Rewe order compared to a Lieferando x Flink order is the delivery bag.
When?
Full rollout is scheduled for the 3rd of September
👉🏽 Find the training slides for operational processes here.
Move Products from Private to Shared Restocking List
You can now easily move products from your private to the shared restocking list in HubOne.
This allows you to create a list of products for other colleagues to restock. Check out below how it works:
ℹ️ All Information about the Restocking Flow here.
🙋♀️ Issues to #tech-hub-service-de.
Scan First Picking
🙋♀️ Issues to #tech-hub-service-de.
Vehicle Type now added in the Order Dashboard - Coming soon
You can now see the assigned vehicle type for each Rider in the Hub Portal - Order Dashboard. Use this information to make sure Riders are using the actual vehicle they are assigned to.
🙋♀️ Issues to #tech-hub-service-de.
Removal of Generic Hub Accounts from HubOne
To make sure everyone is using their personal accounts when using HubOne, we will remove the generic hub accounts. Please make sure to inform all colleagues to use their own accounts moving forward.
If you require access for an HQ shift please file a request in #tech-hub-service-de for temporarily enabling a shared account in the hub; explicitly mentioning the purpose ‘HQ Shift’ of the temporary account activation.
If you run into any issues please report to #tech-hub-service-de.
Weekly insights____________________________________________________________________________________________________________________________
Avg Fulfillment Time added in the Activity Dashboard
You can now find the current Avg fulfillment time of your hub within the header of the Live Steering Dashboard.
🙋♀️ Issues to #tech-hub-service-de.
Delete SSCCs in the rolli validation flow 📲
During the delivery check-in, you can easily delete SSCCs already scanned from the list.
To use this feature, simply swipe on the rolli row to reveal a delete option. Tapping it will remove the scanned rolli from the list.
👩🏫 Read more about the delivery check-in here.
Delays in reply time in the Workforce support team
Due to planned and unplanned absences and higher inflow due to payroll, we are experiencing an increase in reply time this week.
Please limit escalations, we are working on solving the tickets as fast as we can and we will process payroll tickets, etc. as fast as possible with our current resources.
Ticket IDs are required when escalating a ticket.
We also kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the most suitable option in the contact form for faster reply times.
[Matriculation recollection WiSe 24/25]
We urgently require the matriculation certificates for the winter semester 24/25 for all working students and employees currently holding a student visa.
Please ensure that the necessary enrollment confirmations are submitted as soon as possible.
A failure to upload the requested documents will result in pausing the Quinyx account of the employees on a Student Visa.
Employees not requiring a Visa, but having a working student contract will be subjected to a contract change to part-time resulting in payment of full social contributions.
Zendesk numbers 🧮
Solved: 1538 🥳
Team | Number of open tickets |
SSC - Workforce Support | 269 |
SSC - People Services | 145 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 40h |
SSC - People Services | 49h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf Changes ____________________________________________________________________________________________________________________________
Facings are now visible in the Shelf Change Sheet
We updated the Shelf Change Sheets - from now on the facings and storage type are visible on the Shelf Change Sheet.
Don't forget the backstock 🤓
When making shelf changes, please always remember to reposition the backstock on the top shelves and in the picking course so that there is no confusion when refilling and products can be replenished more quickly.
1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 1 am and 7 am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions.
Thank you!
Please try accessing the link using Hub's goflink account. Access requests using private mail addresses will be declined.
2.0 HUBS
IMPORTANT: The shelf change is only valid for the Hubs that are in Hub 2.0 setup.
In the Google Drive folder, you will find the G sheet files for all the hubs that are affected by the shelf change.
Please only follow the ones that have exactly the same naming as your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here.
Some notes on the sheets:
the sheets are, as mentioned above, Hub-specific. So only the sheet named with your hub code counts;
"SKU" you can find the SKU that needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it on the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process as de-listing);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to Muhammad Al Zabir Rakin for further questions.
Thank you!
Please try accessing the link using Hub's goflink account. Access requests using private mail addresses will be declined.
3.0 HUBS
IMPORTANT: The shelf change is only valid for the Hubs that are in Hub 3.0 setup.
In the Google Drive folder, you will find the G-sheet files for all the hubs that are affected by the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here.
Some notes on the sheets:
The sheets are, as mentioned above, Hub-specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU that needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it on the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process as de-listing);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
Thank you!
Please try accessing the link using Hub's goflink account. Access requests using private mail addresses will be declined.