Key updates you can't miss __________________________________
Onboarding Checklists Available on Hub Wiki
We now have the Onboarding Checklists for Riders and OAs available in German and English in the Hub Wiki for you to print.
Please find them here under Resources available as PDFs to download as you need them in your hubs.
Here is a reminder on how to use the Checklists.
ℹ️ More information here
Weekly insights__________________________________
Delays in reply time in the Workforce Support Team 👤
Due to planned and unplanned absences and higher inflow due to payroll, we are experiencing an increase in reply time this week.
Please limit escalations, we are working on solving the tickets as fast as we can and we will process payroll tickets, etc. as fast as possible with our current resources.
Ticket IDs are required when escalating a ticket.
We also kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the most suitable option in the contact form for faster reply times.
Zendesk numbers 🧮
Solved: 1208 🥳
Team | Number of open tickets |
SSC - Workforce Support | 354 |
SSC - People Services | 205 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 32h |
SSC - People Services | 42h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 32h |
Promotions and samples__________________________________
Next week’s promotional SKUs 🤩
Summer’s getting hot, and so are our promotions. Find here the list of SKUs on promo for week 35.
The Demand Planning Team thanks you 🫶