Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Insight] Second week of July & second Flink hub opening 😀
DE_BER_STRO is live! Here are some pictures from the hub opening in Berlin Moabit:
DE_BER_STRO’s team on the opening day:
1st order delivered by DE_BER_STRO: 🚴
Hub Manager Asad with parcel greetings from our DC - Thank you for your support!
All the best to DE_BER_STRO Team and lots of orders 😃
[Action] Your feedback on the Hub level Live Steering/Activity dashboard 💬
We would like to get your feedback on the Live Steering/Activity dashboard in Hub Portal. Your opinion matters to us, so we can make the necessary improvements to better your daily operations.
Access the survey here.
👩🏫 Read more about the Activity dashboard here
[Insight] No flyers in external orders 🚫
By contract, we are not allowed to add Flink flyers to external (JET, UE and Wolt) orders. To make OAs aware of this, we changed the flyer pop-up at the end of the picking screen for external orders:
Please make sure your pickers are aware of this and do not add any Flink flyers in these orders 🙏
👩🏫 Read more about picking here
[Update] Units picked: coloring update in picking flow 📲
Tomorrow morning, we will release a small update to the picking flow in the HubOne app: the units you are picking for a product will be highlighted in yellow until fully picked. Once you’ve picked all items, the amount will turn green.
Please make sure to update HubOne in order to see the changes!
👩🏫 Read more about picking here
🆘 If you have any issues, write us on #tech_hub_service-de
Demand Planning / Replenishment
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[Insight] Next week’s promotional SKUs 🍋
Ready for more promos? We are too! Check the promotional products for Week 29 here.
The Demand Planning Team thanks you 🫶
Workforce Shared Service Center
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[Reminder] Employees can request vacation directly in Quinyx 🌴
Kindly remind the employees that they should not create tickets if they want to request vacation. Employees should just create a request in Quinyx.
All vacation requests are handled directly in Quinyx and employees will get a reply when their request has been handled by the team. This means there is no need to also contact WFS when requesting vacation.
Find the FAQ article on requesting vacation here.
[Insight] Zendesk numbers 🧮
Solved: 1337 🥳
Team | Number of open tickets |
SSC - Workforce Support | 234 |
SSC - People Services | 75 |
[Insight] Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 38h |
[Insight] Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Marketing
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[Update] New Q3 Refer-A-Friend (RAF) flyers arrive this week 🤩
The new quarterly RAF flyers will arrive this week! Please make sure you start distributing these in all orders except external orders.
If you still have RAF flyers from the last quarter, this is the last week to use them! The validity is until 13.07.24.
🆘 For any questions, contact Daniela Farias via Slack
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.