Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Go-Live] Rolli validation during delivery check-in 🚚
From Wednesday 12.06 onward, you must start scanning all REWE rollis upon delivery. This step is crucial to validate whether the delivered rollis are expected at your hub or not.
This new step is essential to ensure that you only receive what is intended to your hub, which reduces errors and increases overall efficiency.
Here’s how it works:
Scanning: upon arrival, scan all REWE rollis.
Validation: after you scan them, we validate if the rollis are intended for your hub or not.
After this, you continue the delivery check-in as usual.
👩🏫 Read more about the process here
[Go-live] Revamp Hub Level live steering dashboard 💻
This Wednesday, 12.06, we’ll introduce a revamped Hub level live steering display in the Activity dashboard in Hub Portal. The dashboard at Hub level has a new redesign that includes new KPIs in addition to all the old features you are familiar with.
Here’s how it looks now:
👩🏫 Read more about the revamped Activity dashboard here
👩🏫 Read more about KPIs here (HM only)
[Update] Tech Hub Service tickets now only via channel 📥
Starting from tomorrow, the tickets for Tech Hub Service can only be created via the #tech_hub_service-de channel. You will no longer be able to create them by going on the Assist app, as the option Tech Hub Service will no longer be available.
The process for creating tickets remains the same though: enter the summary of the issue in the channel and click Raise a request.
👩🏫 Read more about the channel here
🆘 If you have any issues/questions, contact #tech-hub-service-de
[Action] Onboarding checklist delivery at your hub 📋
This week, you’ll receive the new onboarding checklist that we prepared to help you with the new onboarding process for Riders and Ops Associates. It’s important that you check the process in the Hub Wiki so you are aware of all onboarding requirements.
To learn what to do with the checklists, read the one-pager below:
👩🏫 Read more about onboardings here
[Action] Enroll your device on Intune 💻
This action is only for hub devices with Windows and Workspace ONE Intelligent Hub installed. The rest of the devices are not affected by this migration.
You may have received a notification from IT to enroll your device on Intune. This action must be performed as soon as possible. Follow the instructions here.
🆘 For any issues, contact the IT Service Desk
Fleet Updates
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[Update] Rain shoe covers are available again 👟
Good news! You can order rain shoe covers again via Coupa. You just need to search for Rain shoe cover and get going with the request. Improve your Riders’ experience in the rain and get them some covers 💪
👩🏫 Read more about Coupa and how to create a purchase order here
[Update] Persil Laundry Service working again 🧼
The Persil service to wash the hub’s equipment, thermobags and shared clothing is working again!
If you haven’t created an account yet, you must do it in order to send out your first laundry load. To create a new account, log in here and click Forgot password?.
👩🏫 See more information on how to send out your dirty laundry here under Persil laundry service.
Demand Planning / Replenishment
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[Insight] Next week’s promotional SKUs 🌞
Ready for summer? We sure are! Find our sunny list of promos for week 25 here.
The Demand Planning Team thanks you 🫶
Workforce Shared Service Center
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[Insight] Zendesk numbers 🧮
Solved: 1125 🥳
Team | Number of open tickets |
SSC - Workforce Support | 287 |
SSC - People Services | 86 |
[Insight] Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 49h |
[Insight] Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Marketing
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[Reminder] Put a RAF flyer in all orders 🛍️
This is your weekly reminder to add a RAF flyer in all orders, including external and Too Good To Go orders!
The flyer for reference:
If you currently don’t have these flyers in your hub, reorder them via the OnlineShop.
🆘 If you have any issues, contact Daniela Farias on slack
Retail Media
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[Action] Häppy Chips samples 🍟
Häppy Chips samples are coming to an end. Please put them into every order until they run out 🙌
🆘 If you have any questions, contact Natascha Hauke
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.