Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
__________________________________
[Reminder] N/A shelf during inbound đ„
Since we released the feature inbound everything at the beginning of the year, every product that is inbounded in your hub without a shelf number should get assigned to shelf 999X.
However, we are still facing challenges with assigning shelf 999X directly during the inbound. This results in inbound products with no shelf number (N/A). It happens because the inventory service only updates the shelf numbers every 30 mins.
The tech team is working on a fix for this issue, which will hopefully be released at the end of the quarter. Until then, please continue to treat all SKUs without a shelf number (N/A) as products for shelf 999X.
[Update] Tips from external ordersđž
For a few months now, weâve been routing external Uber and JET (Lieferando) orders to be delivered by our own Riders, and are in the process of doing the same with Wolt.
Due to technical limitations, the tips received from these orders arenât being shown in the Workforce app (though our tech people are working on it).
However, the tips are shown in the Ridersâ monthly payslips and in a monthly email that has the total amount of tips from each provider.
[Update] Missing JET tips đ°
Due to limited transparency from JET (Lieferando) reports, we discovered that the Ridersâ tips were not being included in their regular payments.
We have now corrected this error! Any tips that were missing since October 2023 were included in their last salary.
We apologize for the inconvenience and assure you that, from now on, those tips will be part of their monthly payslips.
Demand Planning / Replenishment
__________________________________
[Insight] Next weekâs promotional SKUs đ„
See our very fresh, very summery assortment of promotional products here.
The Flink Replenishment Team thanks you đ«¶
Workforce Shared Service Center
__________________________________
[Insight] Zendesk numbers đ§ź
Solved: 1595 đ„ł
Team | Number of open tickets |
SSC - Workforce Support | 338 |
SSC - People Services | 74 |
[Insight] Expected delays: conservative waiting time estimation for employees đ
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 2d 2h |
[Insight] Expected delays: conservative waiting time estimation for Hub Manager escalations đ
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 19.4h |
SSC - People Services | 10.3h |
Retail Media
__________________________________
[Action] HĂ€ppy Chips samples đ
Next week, the HĂ€ppy Chips samples are starting! Please put them in the orders of the customers who selected the sampling in our app đ
đââïž For any questions, contact Natascha Hauke
[1.0 Hubs] Shelf Changes
__________________________________
[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
__________________________________
[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
__________________________________
[ACTION] 3.0 Hubs Shelf Changes
â
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
Article feedback
Something wrong with the article? Tell us!