Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
__________________________________
[Action] Your feedback on the Hub Newsletter 🙋♀️
We always strive to make our communication channels as interesting and engaging to you as possible. As such, it would be valuable to us to get your feedback on the hub newsletter, so we can improve it for you.
Take the 3 minute survey here.
[Update: Hub Portal] New live steering metric 📲
This week, we will add two more OA metrics on the Employee level: Pre delivery issue rate and # of SKUs restocked.
👩🏫 See more about the metrics here
Demand Planning / Replenishment
__________________________________
[Insight] Next week’s promotion SKU’s 🙌
Cool, refreshing and spicy: our assortment of next week’s promotional products are just like Spring in Berlin. See them all here.
The Flink Replenishment Team thanks you 🫶
Customer Care
__________________________________
[Action] Reminder: stop re-deliveries
We kindly request all hubs to stop re-delivery attempts, particularly for single items. With the implementation of the new customer support Help Center, clients can now request refunds and report other issues themselves in the 24 hours after making the order. This means that a significant number of refunds are now processed automatically and not by our Customer Care Team.
It's important to note that customers may have already initiated refund requests by the time a re-delivery is attempted.
In the event of any delivery issues, ensure to promptly provide as much detail as possible to the Customer Care Team. This information is crucial for us to efficiently process requests. Even if an immediate reaction is not possible, it assists in our investigation of cases later on.
We remain committed to improving our support, not only for our customers but also for our hubs. Your cooperation is greatly valued.
🙋♀️ For questions and feedback, reach out to Mustafa Gürbüz
Workforce Shared Service Center
__________________________________
[Insight] Zendesk numbers 📈
Solved - 1894 🥳
Team | Number of open tickets |
SSC - Workforce Support | 281 |
SSC - People Services | 88 |
[Insight] Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 28h |
SSC - People Services | 2d 20h |
[Insight] Expected delays: conservative waiting time estimation for Hub Managers escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 16.4h |
SSC - People Services | 14.1h |
Marketing
__________________________________
[Insight] The new customer booklet has arrived! 📚
The newly designed and improved version of the new customer booklet is here to stay 💪
It includes a Refer-a-friend voucher code - DENCFLINK224 - that offers a 15€ discount on a 30€ order. This way, we can boost its performance.
Make sure you place these booklets in all new orders! 💌
🙋♀️ For questions, contact Daniela Farias
[1.0 Hubs] Shelf Changes
__________________________________
[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
__________________________________
[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
__________________________________
[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.