Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Update: Flink app] Bundle issues fix for fruits and vegetables ššš
Good news! This week, we will fix the bundle issues for fruits and vegetables š
Hereās what you need to know:
When we donāt have enough products to form a fruit and vegetable bundle, the bundle wonāt be visible in the app to our customers.
Additionally, the productās SKU will show the single units available for that product.
For example: when there is an apple 6-pack in the Flink app and we reach 5 apples in stock, the 6-pack-bundle disappears from the Flink app and the appleās SKU shows 5 single apples available.
[Update: Hub Portal] New live steering metric š²
Today, we added one more OA metric at the Employee level: SKUs checked.
In April, we will add even more OA/Rider metrics. Stay tuned!
š©āš« See more about the metrics here
šāāļø For support, write us at #tech-hub-service-de
[Update: HubOne] SKUs that trigger BBD/Fresh checks š
We adjusted the SKUs that trigger the BBD and Fresh checks in HubOne. This could lead to a big one time increase in BBD checks in your hub over the next days. But donāt fret, the process to perform these checks stays the same and the amount of checks will also stay roughly the same!
Hereās what you need to know:
BBD checks
The goal is to ensure that BBD checks are triggered only for products that have a best-before-date on the packaging. As such, we will exclude products from the BBD check based on the following SKUs:
Dry or drinks with a shelf life of more than 150 days
Spirits or wine
Dry non-foods
Ultra fresh/baked goods with a shelf life of 1 day
Fruits and vegetables with a shelf life of less than 35 days
Fresh checks
Fresh checks will be triggered for fruits and vegetables with a shelf life of less than 35 days. See the SKUs and frequency below:
SKUs | Check frequency |
Shelf life of 5 days or less | Daily |
Shelf life between 6-10 days | 3 times a week |
Shelf life between 11-35 days | 2 times a week |
Supply Chain
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[Go-live: Inbound] Rewe rollis with individual barcodes š¦
Next Tuesday (02.04) onward, you will start receiving Rewe rollis with crates that have individual barcodes. The way to scan them in the HubOne app to inbound them is different.
Hereās what you need to know:
Each crate in the Rewe rolli has its own individual barcode.
You need to scan the barcode of each crate and inbound them individually.
This means that, for these specific rollis, you donāt need to scan the rolli ID.
In fact, if you scan the rolli ID, you receive an error message:
This is because the rolli ID is inactive.
For example: if a Rewe rolli comes with 6 crates with individual barcodes, you need to inbound each crate individually. Six crates = 6 scans:
š©āš« See more about the inbound process here
š For support, write us at #tech-hub-service_de
Demand Planning / Replenishment
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[Insight: promotions] Next weekās promotion SKUās š¤©
After thorough negotiation with the Easter Bunny, we are excited to announce next weekās promotional products. Check them out!
Real life photo of the negotiation with the Easter Bunny.
The Flink Replenishment Team thanks you š«¶
Workforce Shared Service Center
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[Insight: Help Center] New article on taxes and social contributions š§¾
We have created a new article to help Riders and Ops Associates understand why they might be getting high taxes and social contributions.
If the employees have questions about their tax class, tax or social contributions, we encourage them to first check out the article.
If they still have questions, they are welcome to reach out to WFS as always.
Please share this article with your workforce.
[Insight: tickets] Zendesk numbers: CW 12 š§®
Solved - 1661 š„³
Team | Number of Open tickets |
SSC - Workforce Support | 112 |
SSC - People Services | 99 |
[Insight: tickets] Expected delays: conservative waiting time estimation for Employees š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 25h |
SSC - People Services | 2d 12h |
[Insight: tickets] Expected delays: conservative waiting time estimation for Hub Manager escalations š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Marketing
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[Insight: flyers] Weekly Refer-a-Friend news š°
Last week, we had 60 redemptions - the second best performing week of this quarter!
If you have no flyers left, you can reorder them here.
Inform all the hub staff to use one flyer per order.
Letās continue that growth together and keep up the good work šŖ
Reminder: please add flyers in all orders! š
[1.0 Hubs] Shelf Changes
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No shelf changes for 1.0 hubs this week š„³
[2.0 Hubs] Shelf Changes
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No shelf changes for 2.0 hubs this week š„³
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
ā
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.