Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Go-live] New List Verification Step when Inbounding Single Units š²
Whatās new?
Now that we have more accurate Handling Unit data in HubOne, weāre using it to create an additional list verification step during the inbound process.
Important: This feature is only active for products that we can't match with desadv based inbounding, meaning non-rewe products and, for example, when you canāt scan a rolli code and DESADV-based inbound doesnāt work.
Why is this important?
This step helps Ops Associates to double check that they are inbounding the correct quantity of units.
Hereās how it works:
When you inbound a certain number of Single Units and they donāt match the Handling Unit size, you will receive a notification to do a list verification.
This means you need to confirm that the number of Single Units is correct.
If itās incorrect, you can adjust the number of Single Units.
Example:
We expect to receive a Handling Unit with 6 wine bottles
The OA inbounds 7 bottles
The list verification step appears
The OA double checks the amount and corrects if necessary
š©āš« See our brushed up OnePager about it
š©āš« Read more about all inbound processes here
š If you have any questions or issues, write the team in our Slack Channel #tech_hub_service-de
[Insight] More live metrics in the Employee level dashboard in Hub Portal! š
From Thursday on, youāll see % Acceptance Rate for riders
Calculation: Orders Accepted / Total Orders Offered to Rider
ā Next week, more OA stats will be added:
Items inbounded
SKUs checked
Reminder: Last week, we added Trip on time compliance. This metric is calculated as follows:
= Trips completed within <10% deviation from Google riding time ETA / Total trips
Important: One trip means each trip to the customer (for each order in a stack) + the trip back to the hub
This means that, if a Rider was on time on his way to the customer (single stack) but delayed on the return to the hub, the On Time Compliance will be 50%
š©āš« Learn more about these features here
š If you have any issues, write us in the Slack channel #tech_hub_service-de
Demand Planning / Replenishment
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[Insight] Next weekās promotion SKUās š
You thought we were done with promotions? Not. A. Chance. Hereās next weekās promotional products āØ
The Replenishment Team thanks you!
Architecture & Food Safety
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[Action/Reminder] Insert correct Lieferscheinnummer in Flowtify check for Delivery of Bio Products š
When doing the Flowtify check for the delivery of bio products, the number given in the Lieferscheinnummer field is very often incorrect. Everytime this happens and we get checked by authorities, we receive a penalty.
To avoid this, please instruct all hub employees to pay extra attention š§
In the meantime, we are looking into making this process easier and smoother for you.
Hereās some examples of where you get the Lieferscheinnummer. Share them with your hub employees:
š©āš« Find more about the process here.
Marketing
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[Action] Refer-A-Friend Flyer - First improvement of this quarterš
RAF-flyers are our most effective offline marketing acquisition tool
While the performance was at its all time low, you were able to increase it significantly for the first time this quarter. Well done! š
You all should have a new batch of Refer-A-Friend Flyers by now
NEW FLYERS: 15ā¬ on 30ā¬, Valid until: 13.04.24
PLEASE MAKE SURE TO ADD A FLYER IN EVERY ORDER! š
Improvement statistics:
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
ā
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.