Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Update/Go-live] Full DESADV matching when scanning a rolli - Go-live 28.02 🛒
Firstly announced in the training calls last Thursday, and now officially here:
From tomorrow (28.02) onwards, HubOne will know the full amount of delivered items stated on the delivery slip (DESADV) after you scan one rolli.
What this means:
Before: When you scanned one rolli, HubOne only got the information of the items in that rolli you scanned.
Now: When you scan one rolli, HubOne receives the information of all items of the whole delivery, not just from that one rolli.
What this means: if an SKU has multiple Handling Units split between different rollies, HubOne will show the amount of Handling Units placed on all rollies.
What you need to do: Make sure to locate all handling units of the whole delivery – not just the handling units on one rolli.
What you still need to be doing:
You still need to scan each rolli before starting the inbound process! If you don’t scan each rolli, the SSCC matching won’t work properly and your fill rate will be negatively impacted.
Having issues with scanning the Rolli Barcode? Here’s what you need to do:
If you receive the error message below when scanning a rolli, do the following:
Make sure you scanned the correct barcode on the rolli. HubOne will only move forward when you scan the correct barcode.
If scanning the barcode doesn’t work, enter the rolli ID manually.
If the manually entered rolli ID isn’t working either, proceed by clicking the option “Continue anyway”.
In this case, we haven’t received the SSCC data from Rewe yet and will follow up centrally to get the ID immediately.
Please note that this is a rare case that will only come up few times. As this is a known issue, there is no need to report these cases.
Important: do not scan another rolli instead of the original rolli you are inbounding! Doing so will potentially negatively impact the SSCC matching and therefore your inbounding fillrate.
→ In general, make sure to always scan the rolli ID and only press “continue anyway” if you have followed the procedure above and there is no other option left.
👩🏫 You can also see this process here under the dropdown “Barcode error” in the FAQ.
[Action] Give feedback about the DESADV based Inbound feature📥
We would love to hear about your experience with the feature so far, in order to improve the feature further over the next months.
Please take 2min to fill in this brief form - Your input is highly appreciated! 💃
👩🏫 Learn more information about the feature on Zendesk here
🆘 If you have any issues, write the team at #tech-hub-service_de
[Insight] New Temporary Offline Reasons in Hub Portal 📲
Starting tomorrow, there will be new and more detailed temporarily offline reasons available in the Hub Portal!
👩🏫 Read more about them here under the dropdown “Actions”.
[Insight] Issues with contacting customers during deliveries: troubleshooting 📲
Do your riders struggle to contact customers or receive phone calls in-app during deliveries? 🤔
This could be because their phone number is entered incorrectly or is outdated in the Workforce app.
Ensuring the phone number is correct and includes the correct country code (+49XXXXXXXXX) guarantees they can contact customers during deliveries.
Simply visit My Account > General Information > Your Profile > Phone Number to check that the phone number is up-to-date.
👩🏫 Learn more about it here
[Update] Max. Hours now adjustable in the Workforce App ⌚
What is Max. Hours?
Max. Hours is a shift planning tool that allows hub employees to set their maximum working hours and their availability. In other words, hub employees can tell us how many hours they’re available to work and when they’re available to work those hours.
Good news: They can now adjust their max. hours directly in the Workforce app. 👏
Here’s how it works:
Head to the Workforce app and click My Account → General Information → Your Profile → Max. Hours.
Enter how many hours you’re willing to work every week.
👩🏫 Read more about it here.
[Insight] Updates on the Live Steering Dashboard - new metrics available! 💻
Great news! We are including more Rider KPI’s in the live steering dashboard. Here’s the breakdown:
Live today: AVG at customer Time (mm:ss)
Live next week: Trip On Time Compliance %
What encompasses this KPI: Actual riding time compared to ETA (= cycling time for the full length of trip (all stacks + back to hub) - 10% buffer
At customer time (after swiping 'arrived') will not be reflected in this KPI.
For the “Inside Hub” section, we also have an update for you 🤩
From now on, you will be able to see Shift Lead and Hub Manager activities in the dashboard as well.
Note: they will show idle as long as they are not doing HubOne tasks
Demand Planning / Replenishment
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[Insight] Next Week’s Promotion SKU’s 🎫
Yup. You guessed it. We have more promotion SKU’s coming 😎
Find here the list of SKUs on promo for week 10.
The Demand Planning Team thanks you!
Architecture & Food Safety
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[Action] Print out the Bio Control Checklist 📋
‘Tis the season of audits, and we want you to be fully prepared for the ones that will take place in your hub. As such, print out the bio control checklist, so you can get the full picture 💪
🆘 For any questions, suggestions, problems or if you simply need (non-emotional) support, please post directly on the Slack channel #work-food-safety-support.
Workforce Shared Service Center
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[Insight] Zendesk Numbers 🧮
Solved - 2061 🥳
Team | Number of Open tickets |
SSC - Workforce Support | 131 |
SSC - People Services | 76 |
[Insight] Expected delays - Conservative waiting time estimation for Employees ⏳
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 3d 6h |
[Insight] Expected delays - Conservative waiting time estimation for Hub Managers Escalations ⏳
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 69.2h |
SSC - People Services | 26.6h |
Marketing
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[Action] Refer-A-Friend Flyer - Help us reach our top performance 🚀
RAF-flyers are our most effective offline marketing acquisition tool
Unfortunately, the performance currently is at its all time low.
You will ALL receive a new batch end of this/beginning of next week
NEW FLYERS: 15€ on 30€, Valid until: 13.04.24
PLEASE MAKE SURE TO ADD A FLYER INTO EVERY ORDER! 💌
[Insight] KPTN COOK In-app Raffle 📱
New partnership campaign alert!
This time, we created a free win SKU in our app, where our customers can have the chance to win a sweet, sweet prize 🏆
Here’s what you need to know:
"KptnCook’s Glücksrezept" is a virtual item, so you don’t need to pick anything.
Duration of the campaign: CW 9 to end of CW 10 (26.02-09.03)
The Marketing team thanks you! 🫶
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.