Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Go-live] DESADV Based Inbounding Feature - Live on 22.02 š
A new update on the Inbound process will go live this Thursday. Hereās what you need to know:
You will be able to see the items expected for each scanned product (number of Handling Units or Single Units) in HubOne app
The items expected are matched with the data we receive from the delivery slip (DESADV)
So, what does this mean for the inbound process? š¤
From now on, you donāt need to actively enter the amount delivered for each product.
You can simply double check the physical amount of stock and see if it matches the one stated in the Hub One app.
If there is any mistake, you are able to change the amounts directly in the app.
Still a little unclear? Don't worry, we've got mandatory training sessions for this feature. Check out more about it below š
š¢ Mandatory training sessions for the new DESADV Inbound feature!
We will hold training calls on Wednesday 21.02 (English and German) where the whole process will be explained in detail and all your questions will be answered:
Session in German: 15:30
Session in English: 16:30
š©āš« Learn all about the updated Inbound process here
š If you have any issues, write the Tech Ops team at #tech_hub_service-de
[Action] Facings in Hub One - please give us Feedback! š©
At the end of January, we launched the Facings Feature in HubOne to support the Inbound and Restocking processes.
To further improve the feature, we would love to hear your feedback about the current functionality.
Please take 2min to fill out this form!
Your input is highly appreciated
[Action] Live Steering - please give us Feedback! š©
Last week, we released the new Employee Level Dashboard in the Hub Portal with live employee data.
We want to make sure the feature runs at its best for you, so we would love to hear your feedback!
Please take 2min to fill out this form.
Your input is highly appreciated
Demand Planning / Replenishment
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[Insight] Promo SKUās from next week š„
Theyāre here! š± The promo SKUās for week 9 - see them all here .
The Demand Planning Team thanks you!
Workforce Shared Service Center
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[Reminder] Working students to upload their Immatrikulationbescheinigung š©āš
We love good grades, supported students, and excellent documentation track records šŖ
As such, kindly remind working student employees to upload their Immatrikulationbescheinigung if they havenāt done it already.
[Insight] Zendesk Numbers š§®
Ready for some numbers? Hereās the 101:
Solved - 2094 š„³
Team | Number of Open tickets |
SSC - Workforce Support | 110 |
SSC - People Services | 151 |
[Insight] Expected delays - Conservative waiting time estimation for Employees š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 23h |
SSC - People Services | 4d 5h |
[Insight] Expected delays - Conservative waiting time estimation for Hub Managers Escalations š
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 23.4h |
SSC - People Services | 3.3h |
Marketing
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[Action] Refer-A-Friend Flyer - Worst performing campaign š
RAF-flyers are our most effective offline marketing acquisition tool
Unfortunately, the performance currently is at its all time low.
NEW FLYERS: 15ā¬ on 30ā¬, Valid until: 13.04.24
PLEASE MAKE SURE TO ADD A FLYER INTO EVERY ORDER! š
[Insight] KPTN COOK In-app Raffle š±
New partnership campaign alert!
This time, we created a free win SKU in our app, where our customers can have the chance to win a sweet, sweet prize š
Hereās what you need to know:
āā"KptnCookās GlĆ¼cksrezept" is a virtual item, so you donāt need to pick anything.
Duration of the campaign: CW 9 to end of CW 10 (26.02-08.03)
The Marketing team thanks you! š«¶
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
ā
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.