Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

We have a new Hub Portal update for you 🥳

You will now have access to a new employee level dashboard with live data displayed in the Activity Tab in the Hub Portal.

Why’s it important? Well, live steering allows hub leadership to course correct during the shift and to respond to problems in real-time with live metrics for all hub employees.

OA+, SL, and HMs will now have access to the new dashboard displaying multiple live metrics per employee:

👩‍🏫 Read more about this feature here

👩‍🏫 Read the pretty, summarized version (One Pager) here

🆘Got any issues? Report them on #tech_hub_service-de

We love to hear from you, so the feedback form will be shared next week

Up until now, it was common for Riders to not be able to call customers through the Workforce App. This has been fixed now! 🥳

However, this only works if the rider has their phone number correctly set in their profile (country code in the beginning, with no spaces).

If calling is not working for a Rider, please make sure their number is correctly set in the profile, as in the image below.
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⛔ For data protection reasons, please DO NOT send the riders the customer's phone number directly!

The Rider can also update this number themselves in the WF App, by going to My Account -> General Information. They can check these instructions as well here.

🆘 If they have their number set correctly but they still cannot call through the relay service, please report it in #tech_hub_service-de.

Ever wished you could just have your answer somewhere instead of waiting for it? 🤔

Well, we’ve made all your FAQ dreams come true:

We have compiled a comprehensive list of the most frequently asked questions, together with all the information you need to know about our services here.

Before opening a ticket, or if you have issues outside of our service hours, make sure you don’t already have the answer there 💡

The Tech Ops Team thanks you!

As we have recently made some system improvements in the self-service feature in the Workforce App, SAP is no longer required for certain Flinkers 🙌

For this reason, the SAP accounts of riders, OAs and OA+s were disabled on Friday 2nd of February.

Your tasks have never been made simpler: you have less logins, less apps, and more streamlining 😎

Don’t keep it a secret: encourage your Riders & OAs to access their payslips via the WF App. They can check more on how to access them here.

🆘 For any issues, please raise a ticket in #tech-hub-service_de

Many of you are still experiencing some common issues with the “Inbound Everything” functionality, which can lead to the following issues:

We hear you, and we’re working on a fix - this should be resolved within the upcoming weeks 🛠️

🆘 If you notice any of these issues, please report them in #tech-hub-service_de! When you let us know, we can keep track of your reports, and it will help the team to identify the problem. Don’t be shy - we never sleep, except after service hours!

Unfortunately, we have temporarily removed the solution to avoid the zero stock orders caused by bundles due to the increase in waste and OOS perception for our customers.

The good news is that we are looking into a long-term solution to fix this issue. We want to be able to provide you with more than a quick fix, and to find the permanent solution you deserve 💪

New guidelines from Rewe just dropped 📥

Empties filled with recyclable materials such as cardboard and plastic can be transported together with groceries on the same truck. It’s important, however, that there is a “spatial separation” between the recyclable materials and the groceries.

Spatial separation refers to both the packaging/securing of the recyclable materials (e.g. bags or straps) and the storage space on the truck (e.g. right and left, near the truck’s sidewalls).

In case a driver refuses to take any empties with recyclable materials even though spatial separation would be possible, please take pictures and create a Hub-Alert ticket.

The new guideline also includes a reminder that it’s important to not mix the recyclable materials. Otherwise, the Rewe warehouse could deny future collections of recyclable materials.

Please use the poster below to see how to separate the recyclable materials. You can also find it here.

Another week, another round of Promotion SKU’s 🤑

Find here the SKU’s on promotion for week 08.

The Madame Web campaign has officially started!

Here is a little refresher:

In honor of the movie launch on the 14th of February in all cinemas, we have partnered with Sony / Marvel Studios and created a Madame Web In-App Raffle! 🤩

We summarized everything you need to know:

→ Each additional order with the competition item increases their chances.

📢 If you haven’t received the stock of flyers yet, please contact your Cluster Lead.

❓ For any questions, contact Yve Lenz and Dasha Yakusheva

IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.

You can find the shelf changes here.

The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.

Please feel free to reach out to @space_planning for further questions. Many Thanks!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.

IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.

In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here {LINK}

Some notes on the sheets:

The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.

If you have any questions, please contact @space_planning.

Thank you!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.

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IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.

In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.

Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here {LINK}

Some notes on the sheets:

If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.

Thank you!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.