Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Insight/Action] Reduce Post Order Issues of Missing/Wrong Items 🛒
In the following situations, the option “Barcode Damaged" is often used instead of the correct workflow:
❌ While picking a product → Button “Barcode Damaged” is pressed in order to be faster
❌ When not finding a product → Barcode is skipped; the order in HubOne finished and the product is then looked for in the backstock.
Why is this damaging?
It contributes to a higher % of Post-Order Issues of Missing/Wrong Item
Higher inventory mistakes
It affects the quality of the customer’s experience, since the customer has to be the one requesting the refund
What is the correct procedure?
✅ While picking a product → Scan the product OR tap in the product manually
✅ When not finding a product → Skip the product in the app; look for it in the backstock (or have a coworker look for it); go back to the product in the end and then finish the order.
🆘 What can you do to help us improve this situation?
Please make sure your OA’s are using the correct procedures when picking.
👩🏫 Learn more about the Picking Process.
[Insight] On Trip Compliance - live for all riders 🚴♀️
The new On Trip Compliance feature in the Workforce App is now live for all riders.
Why was this introduced?
Problem: before, riders had no visibility of their ETA performance during their way to the customer.
Goal: to improve rider handling time by making sure that riders are aware of their ETA and are compliant on their journey to the customer and back to the hub.
Solution: All riders will see this new feature on their delivery screen.
What is the On Trip Compliance feature?
During delivery, the riders will see a new component with the ETA for them to arrive at the customer, based on cycling estimates. This component has three stages:
On time (green): the rider is within the threshold of the arriving ETA.
Time is running out (orange): the rider is still on time but might be experiencing a delay as the arriving ETA is getting closer.
Delayed (red): the rider will be delayed as the remaining cycling time is still high and the arriving ETA will not be reached.
The ETA starts once the rider is ‘en route’ and ends when he swipes ‘arrived’ at the customer. It restarts after every order.
📲Make sure riders are using the latest version of the Workforce App to see the new feature.
📲 For riders with gps permissions disabled, the feature will consider them delayed.
Make sure your riders have location tracking permissions always enabled for the feature to work properly.
👩🏫 Learn more about the Riding process and the Workforce App.
❗ In case of any issues, please post in #tech_hub_service-de
Demand Planning / Replenishment
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[Insight] Next Week’s Promotion SKU’s 🛍️
Ready for another round of promotion SKU’s? 💸
Head out to the spreadsheet here. You can expect higher deliveries of these.
Marketing
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[Action] New Raf-Flyer: “Madame Web” Campaign 🕸️
We have partnered up with Sony and created new flyers for our “Madame Web” Campaign 🕷.
It is important that all hubs participate by placing these flyers into every order.
👆 What you need to know:
Arrival of the flyer boxes: End of this week → 07.02 onwards
Kick-Off: 12th February
To-dos:
Put 1 Flyer per order
Please enter in this form whether you’ve received the flyers or not by Friday 9th.
If you did not receive the flyers by Saturday 10th, please contact Daniela Farias.
Use the flyers until you have none left anymore! 💌
[Action] Refer-A-Friend Flyer - Worst performing campaign
RAF-flyers are our most effective offline marketing acquisition tool 🚀
Unfortunately the performance currently is at its all time low.
You should have all received a new batch of flyers for Q1 🙂
NEW FLYERS: 15€ on 30€, Valid until: 13.04.24
Please make sure that all old flyers (valid until 13.01.23) have been thrown away already
And please make sure to add a flyer into every order! 😀
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.