Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Go-Live] Facings in HubOne-App - Know exactly how to structure shelves
From Wednesday onwards, Ops Associates will find the facings information within the dropping/ restocking step of the Inbounding & Restocking flow to refill shelves based on these informations.
This helps us to replenish the shelves faster and in a more structured way.
Demand Planning / Replenishment
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[Insight] Next Week's Promotion SKU's
Hi everyone,
Please see next week’s promotion SKUs here.
Thank you!
Flink Replenishment Team
Customer Care
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[Reminder] Delivery Type Differentiation
Please make sure to distinguish between the different delivery types.
You can identify each marketplace or outsourced delivery type by checking the tag in HubPortal.
1. Regular Flink Orders
Uber:
2. Outsourcing: Uber Direct
3. Marketplace: Uber Eats
Wolt:
4. Outsourcing: Wolt Drive
5. Marketplace: Wolt
6. Lieferando (Just Eat)
Slack Workflow Information:
Each delivery type has two workflows:
Single item refunds: "Delivery Type - item refund request"
Order cancellations: "Delivery Type - order cancellation"
It is crucial to use the correct workflow for each delivery type as different automated processes are associated.
Fraud Prevention:
Integrated in the workflows for order cancellation marketplace/outsourced deliveries, there is a "Report Driver" option to complain about an external driver.
Separate "Report Driver" workflows are available for complaints about Wolt or Uber drivers where the order does not need to be cancelled, for example bad behaviour, inappropriate attitude.
For other issues or general questions, please use the "Contact the Support Team" Slack workflow.
Feedback and questions are always welcome.
Questions to: Mustafa Gürbüz
Thank you!
Marketing Activities Updates
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[Action] Refer-A-Friend Flyer - OUT WITH THE OLD
RAF-flyers are our most effective offline marketing acquisition tool 🚀
Unfortunately the performance currently is at its all time low.
You should have all received a new batch of flyers for Q1 🙂
NEW FLYERS: 15€ on 30€, Valid until: 13.04.24
Please make sure that all old flyers (valid until 13.01.23) have been thrown away already
And please make sure to add a flyer into every order! 😀
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.