Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Insight] New year - new focus KPIs đ
With the start of the new year, we want to broaden our KPI perspective. We would therefore like to briefly introduce you to AVG At Customer Time and Offer Acceptance Rate.
AVG at Customer Time: Describes the average time in minutes that a rider spends with a customer
The aim is to spend as little time as possible with the customer in order to keep the PDT of the following order(s) as low as possible, especially in the case of stackings.
% Offer Acceptance: Describes the acceptance rate of the riders for the trips offered in the Workforce app.
The aim is for the acceptance rate to be as high as possible.
If a rider is not available for a delivery at short notice, please be sure to use the temporary offline function in the hub portal
[Update] Requests for contract changes - đ WORKFLOW
In the future, new requests from riders and Ops Associates for contract changes must first be discussed with the Hub Manager.
The Hub Manager decides on the contract change and submits the ticket to Workforce Support if the answer is positive.
[Reminder] Shelf changes - don't forget the backstock đ¤
When making shelf changes, please always remember to reposition the backstock on the top shelves and in the picking path so that there is no confusion when refilling and products can be replenished more quickly.
Don't forget the backstock đ¤
More about it here.
Fleet Updates
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[Go-live] Handlebar Gloves - Shipping will start this week! đ˛đ§¤
The Handlebar Gloves will be shipped this week.
They offer protection against rain and wind and therefore keep the hands of our riders warm even in bad weather.
They can be mounted as shown below. Please attach them correctly so that the hands can be pulled out easily in the event of an accident. A short instruction sheet is included in the package.
The number of pairs sent varies (6 to 14 pairs per hub) and depends on the average number of scheduled riders.
đ ď¸ Click here for the installation instructions đ ď¸
Marketing Activities Updates
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[Go-live] Now it's getting pink - Mean Girls flyer campaign
Next week (CW 2) we are launching a new campaign for the new movie 'Mean Girls'. Flyers for the campaign will be sent to all hubs in Germany this week.
Start: January 08, 2024
End: While stocks last (maximum until CW 5)
List with the number of flyers per hub (here)
1 flyer per order
