Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[REMINDER] Restocking Flow - Use the option of structured restocking 📃
Unfortunately, the restocking function in the HubOne app is not yet used regularly by all hubs.
The restocking flow helps you to prioritize the products in restocking. Ops Associates have:
the option to press the '+ Add for Restocking' button during picking.
the possibility to create a manual restocking list by scanning individual products
[GO-LIVE] Live steering in the hub portal - targeted coaching to improve picking time per item 🛒⏱️
From Thursday, December 7, 2023 on, the picking time per item (from picking start to container scan) will be displayed in the 'Activity Tab' in the Hub Portal at employee level.
Goal: Train employees with a high picking time per item specifically in picking with your tips and tricks to improve their picking time per item.
[REMINDER] Feedback form for Restocking Flow - Give feedback now 💬
No feedback is more important for a new feature in HubOne than feedback directly from the Hub. We would be delighted if you would take 2 minutes to fill out the following feedback form so that we can continue to improve the restocking function in the HubOne app.
Fleet Updates
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[REMINDER] Provide sufficient space for repair work in the hub
Flink is contractually obliged to provide mechanics with sufficient space to repair bicycles. This is particularly necessary in the colder seasons and in bad weather, when the mechanics prefer to work in the hub.
It is also in Flink's interest that the bikes can be repaired in a comfortable environment for the mechanic, not only because this improves the quality of the repair, but also because we want to guarantee our business partners a good working environment.
Therefore, please make sure that there is enough space in your hub to repair bikes when a mechanic is visiting. It is the Hub's job to provide this space.
[INSIGHT] Protection from wind and weather - waterproofing rain jackets
We are receiving more and more feedback that the winter jackets and gloves are not waterproof. All materials made from breathable fabric need to be waterproofed to maintain rain protection - especially on the seams. This also applies to products from well-known brands. This addition is particularly recommended after washing or prolonged use and is the responsibility of the user/rider. Please encourage your riders to buy waterproofing spray and spray it on their gloves and rain / winter jacket to ensure that their equipment remains waterproof in the long term.
Demand Planning / Replenishment
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[INSIGHT] Next Week's SKU's
Hello everyone,
Please see here for next week’s promotion SKUs. Let us know if you have any questions or inputs.
Best regards,
Flink Replenishment Team
Workforce Shared Service Center
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[INSIGHT] A high number of unsolved tickets in People Services & Workforce support team
Due to absences in the People Services and the WFS team, we have a high number of unsolved tickets. We currently have 890 cases open for People Services & 536 for Workforce support.
Please only escalate tickets related to Visa to the People Services team, we are working on solving the tickets as fast as we can and we will process resignations, document requests, etc. as fast as possible with our current resources.
We also kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.
[REMINDER] Employees don’t need to contact WFS to request vacation
Kindly remind the employees not to create tickets if they requested vacation in Quinyx.
All vacation requests are handled directly in Quinyx and employees will get an email when their request has been handled by the team.
This means there is no need to also contact WFS when requesting vacation.
[INSIGHT] Zendesk Numbers
Solved - 3338
Team | Number of Open tickets |
SSC - Workforce Support | 536 |
SSC - People Services | 890 |
[INSIGHT] Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 6d 20h |
SSC - People Services | 18d 20h |
[INSIGHT] Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 44.3h |
SSC - People Services | 23.8h |
Marketing Activities Updates
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[ACTION] Refer-A-Friend Flyer - NEW BATCH ON ITS WAY
RAF-flyers are our most effective offline marketing acquisition tool 🚀
You should have all received a new batch of flyers 🙂
NEW FLYERS: 15€ on 30€, Valid until: 13.01.24
Please make sure that all old flyers (valid until 14.10.23) have been thrown away already!
Unfortunately this quarter the performance has been the lowest it ever was, so please make sure to add them to ALL orders
[ACTION] New Customer Sampling
We are having a new customer sampling with Ferrero again
The sampling is for Kinder Country’s
This time, you will receive the cards and the samples not attached to each other
You should all have received cards and samples by now
Please make sure to add one card and a sample into every new customer order once you receive them
Please make sure to only add this to NEW CUSTOMER ORDERS, since the copy includes information regarding the beginner vouchers which would mislead existing customers
Procurement
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[REMINDER] Paper bags order before Christmas time
Please make sure that you order paper bags before Christmas Time in a timely manner as deliveries may take longer in December.
In addition, if you order from our DC, please note that it will be closed in CW 52, so include it in the order planning.
HQ Talent Acquisition
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[ACTION] Your next career step? - Apply now for a position at Flink HQ! 🏢
To continue to build opportunities for Flink employees we will be promoting each week roles in the Headquarters. To apply for the roles, please click on the link and follow the instructions. If you have any questions feel free to reach out to Sam Murray via Slack!
Important: Please only apply if you already live in Berlin or the surrounding area or if you would like to move to Berlin.
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.