Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Reminder] Winter is here - tips for the cold season ❄️🧑🎄
Temperatures are now close to or below freezing. There may be black ice and snowfall is forecast. Please note the following information and pass it on to riders:
Reduced speed - Reduced speed leads to fewer accidents ⏱️
Damage reports - Careful damage reports are essential for safe bikes ⚠️
Bike batteries - Charged batteries are all the more important due to the shorter runtime in winter 🔋
Winter equipment: Make sure you have enough rain pants and shoe covers for riders.
Note: Good equipment and functioning bikes have a big impact on the no-show rate for riders.
[Go-live] Adjustments in the HubOne app 📱🆕
Reset button replaced by quantity adjustment button
The new button now makes it possible to adjust the scanned quantity up or down without resetting the entire scan
Adding products to the restocking list via the search bar
It is now also possible to add products to the restocking list via the search bar in the restocking flow.
[Insight] Organic certificate - this is important when having visits from the authorities 👮
Once a year, the competent authority checks whether we are complying with the Organic Farming Ordinance. This involves many additional internal checks, which you can read about in Zendesk.
What the authorities repeatedly criticize is our storage. Below you will find reasons that you can use to justify our warehousing during the inspection.
All products are always packaged - with the small exception of unpackaged fruit and vegetables
No unauthorized persons in hubs (like customers in a supermarket) - have an internal sorting system
Shelves are equipped with barcodes and alphabetical numbering that can be scanned
Employees always know exactly which food has its fixed place and where
No organic product is placed next to a comparable conventional product to prevent mix-ups
Shelves are generally not provided with organic labels, as most are mixed and the location in the system can sometimes be changed
Every organic food is labeled on the packaging in accordance with the law and stored in the system in the same way, including a picture.
Note: Always report a visit from the authorities to your hub manager immediately.
[To-Do] Feedback Restocking Flow
Last week the new restocking feature was rolled out in HubOne and now that you are slowly getting used to the flow, we would like to collect some initial feedback from you.
Please fill out this form (along with your OAs/SLs) to help us continuously improve the feature.
Thank you very much!
Demand Planning / Replenishment
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[Insight] Promotion SKU's
Hi everyone,
Please find next week’s promotion SKUs here.
We have also automated the process of non-inbounded rollies. This means that if you have not inbounded a rolli we see it automatically so no need to notify us anymore 🚀
Best regards,
Demand Planning team
Marketing Activities Updates
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[Action] Refer-A-Friend Flyer - NEW BATCH ON ITS WAY
RAF-flyers are our most effective offline marketing acquisition tool 🚀
You should have all received a new batch of flyers 🙂
NEW FLYERS: 15€ on 30€, Valid until: 13.01.24
Please make sure that all old flyers (valid until 14.10.23) have been thrown away already!
Unfortunately this quarter the performance has been the lowest it ever was, so please make sure to add them to ALL orders
[Action] New Customer Sampling
We are having a new customer sampling with Ferrero again
The sampling is for Kinder Country’s
This time, you will receive the cards and the samples not attached to each other
You should all have received cards and samples by now
Please make sure to add one card and a sample into every new customer order once you receive them
Please make sure to only add this to NEW CUSTOMER ORDERS, since the copy includes information regarding the beginner vouchers which would mislead existing customers
Procurement
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[Reminder] Paper bags order before Christmas time
Please make sure that you order paper bags before Christmas Time in a timely manner as deliveries may take longer in December.
In addition, if you order from our DC, please note that it will be closed in CW 52, so include it in the order planning.
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.