Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[INSIGHT] TooGoodToGo tests dynamic pricing - Flink is a part of it!
FLINK is the first company in Germany with which TGTG will test 'Dynamic Pricing'. TGTG still has the priority to save food despite this change!🌎
Hub View:
NO CHANGE, bags will be packed as usual.
Alcoholic beverages bag = 30€ value of goods
Baked goods bag = 12€ value of goods
Frozen products bag = 24€ value of goods
Mystery bag = 15€ value of goods
Mystery bag XL = 30€ value of goods
Customer View:
Our FLINK bags are initially offered at 50% discount only (instead of previously direct & static at 66% discount).
Non-reserved bags will gradually receive a discount of up to 75% towards the 'pick-up window'.
Good to know 🤓: After cancellation of a bag reservation with 50% discount, a new reservation for the customer is only possible after one hour, which prevents the direct change to cheaper bags.
[INSIGHT] - Delivery Outsourcing FAQ ⁉️
When do we outsource a delivery?
Weight of the order is below 23 kilograms
Distance to the customer is above a certain value (hub individual)
Order has not been picked yet
Order is not a 'Planned Order
What happens if the customer cancels the order before it is picked up?
The order will show as cancelled in the HubPortal. No Uber driver will pick up the order. Please book it back in.
What happens if an Uber driver cancels the order before pickup?
The order will go to another Uber driver. If no other driver confirms acceptance, it will be offered to a Flink Rider for delivery after 30 minutes.
Order cancellation occurs after pickup or because an Uber driver cannot find the customer?
In this case, the Uber driver brings the order back to the hub. If the order is not yet cancelled, please contact our Customer Support.
An UberDirect order is in a stack/ offered to a rider for delivery?
In all cases, the order must be delivered by one of our riders if it is offered to them.
Important:
- You found a technical error? Please report it in #tech_hub_service-de
- You have general questions about UberDirect and the processes? Please contact Kai Nowak
[INSIGHT] Inbound Support - all tools for a high fill rate
Fill rate is 1 of 3 focus KPIs in October. So below you'll find tips on how to evaluate your hub's inbound performance on a daily basis & where to report challenges.
Target = 98 - 99 % fill rate
Inbound Checker - to check daily for:
Inbound deviations
Checked-in trolleys
Delivery Check-in
→ Check here for all REWE delivery products (available latest 2h after REWE delivery).
→ Click here for the mobile zebra version of the inbound checker.
Temp_inbound_checker_support to address technical challenges or questions about the inbound checker
Hub alert for reporting delivery anomalies - for example:
Product Issue: missing SKU | EAN & Barcode Challenge
Handling unit has been changed/ HU not correctly stored in the system
Product was delivered too much or too little
REWE delivery outside the delivery window
Demand Planning / Replenishment
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[INSIGHT] Next Week's Promotion SKU's
Hi everyone,
For next week’s promotion SKUs, pls see here. We are having approx 140 products on promotion versus 70 in previous week, pls be aware of higher deliveries starting Thursday.
Workforce Shared Service Center
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[INSIGHT] A high number of unsolved tickets in People Services team
Due to absences and Visa Recollection in the People Services team, we have a high number of unsolved tickets. Currently we have 1301 open cases for the People Services team.
The September payroll cycle started for the Workforce Support team is leading to a higher inflow of tickets, this is expected to affect our reply time as well.
We kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.
[INSIGHT] Zendesk Numbers
Solved - 2436
Team | Number of Open tickets |
SSC - Workforce Support | 491 |
SSC - People Services | 1301 |
[INSIGHT] Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 25h |
SSC - People Services | 13d 6h |
[INSIGHT] Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 21.1h |
SSC - People Services | 14.6h |
Marketing Activities Updates
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[REMINDER] NEW RAF-Flyers
RAF-flyers are our most effective offline marketing acquisition tool
You should have received our new Q4 RAF-Flyers!
NEW FLYERS: 15€ on 30€, Valid until: 13.01.24
Please make sure that all old flyers (valid until 14.10.23) have been thrown away already!
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.