We have established 3 different tiers of performance for employees (in the campaign: gold, silver and bronze). Each of these tiers give access to different benefits:

Each beginning of the month, employees will receive targets they need to achieve/maintain by the end of the month across the key performance and compliance metrics (e.g. UTR, no-shows, issue rate, availability submitted).

Throughout the month, they will receive a weekly update on their inbox of how they are faring against the target and in which "place in the podium" they would fall.

In the beginning of November, they will receive their "medal" and benefits according to their performance vs the target in October. In order to get a medal, they must meet ALL of the criteria for that tier.

This cycle will be repeated every month afterwards - they must maintain their performance to keep their rewards/status, or improve in order to reach the next one.

Take a look here at how ordering as a rider works

Take a look here at what you need to do when the packages arrive at the hub

Ensure that baked goods are booked in within 30 minutes of opening.

Report baked goods with delayed delivery via HubAlert.

The ideal case would be that directly at delivery, you'd check the number of rollis you're supposed to receive and ask the Rewe driver if there's a deviation.

If the Rewe driver does not have the rolli, please jointly write down which SSCC is missing on the TRT note (where you also sign how many empties you return), there's usually some blank space on the right side or bottom

Then please create a hub alert ticket: Delivery issues -> Rollcontainer/pallet issues -> Missing rollcontainer (also attach the pictures of the TRT note)

Please create a hub alert ticket: Delivery issues -> Rollcontainer/pallet issues -> Missing rollcontainer

We will still try to claim it at Rewe

Please write down jointly with the driver which SSCC was damaged on the TRT note (where you also sign how many empties you return), there's usually some blank space on the right side or bottom

Hint: If you want to claim temperature deviations, the proper process would be measuring the temperature when the driver is present. If you realize that temperatures are too high after the driver has left, please take pictures of the temperature measurement at least 3 products of thet rolli with the thermometer that penetrates the product and attach them to the ticket.

Then please create a hub alert ticket: Delivery issues -> Rollcontainer/pallet issues -> Damaged rollcontainer (also attach the pictures of the rolli & the TRT note)

Please follow the same steps as above and note down with the driver that the carton is damaged

If you realize that something is missing/damaged after the driver left, please do not open the cigarettes but create a ticket as described above for the entire handling unit (not the selling units)

Please also attach the picture of the filled out TRT note where you noted down the damage with the driver to the Hub Alert ticket you're creating

Please create the hub alert ticket regarding these rolli issues as soon as possible

Just like when you buy a product privately, you first check your product upon receipt. Most sellers then grant you some days to claim your money back if there's something wrong with the product. We do have a similar agreement with Rewe, but our timelines are much shorter! Generally, we have to make a claim on the same business day.

As the Rewe hotlines and us only work in one shift, we have to tell them before late afternoon (some claims are even more time sensitive)

Once you submit a rolli claim, we will prioritize this ticket

If you really can't make it, it does not mean that we won't take a look at it, but chances will be pretty slim that we get the money back

The instruction templates have been extended.

From now on you will find here your hub folder in the drive.

In addition, you will find all print templates for your folder and all documents that must be posted.

RAF-flyers are our most effective offline marketing acquisition tool

Our RAF-Flyers for Q3 are expiring, so please make sure to add on into every order this week

BUT by the end of the week, through out all you have left

New flyers are already on their way to you and should arrive by next week

Once you receive the new flyers, you can immediately add them to every order

NEW FLYERS: 15€ on 30€, Valid until: 13.01.24

Please make sure, that all old flyers (valid until 14.10.23) will be disposed until 07.10. latest (if you receive a new batch earlier, you can immediately throw away the old ones)

the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;

"SKU" you can find a the SKU which needs to be moved to another shelf space;

"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";

"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);

if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.

The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.

"SKU" you can find a the SKU which needs to be moved to another shelf space;

"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";

"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);

if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.

The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.