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Newsletter - 19.09.2023

Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

  1. Operations

  2. Fleet Updates

  3. Demand Planning / Replenishment

  4. Workforce Shared Service Center

  5. Marketing Activities Updates

  6. [1.0 Hubs] Shelf Changes

  7. [2.0 Hubs] Shelf Changes

  8. [3.0 Hubs] Shelf Changes

Operations

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[GO-LIVE] Step-by-Step Delivery Outsourcing Rollout -

On Wednesday, we start outsourcing deliveries to the external service provider 'Uber Direct' in 6 hubs (4x Berlin + 2x Frankfurt) in case of increased order volume during peak times. In doing so, we ensure that our Flink riders always have the priority and are fully utilized.

Note: You will receive more detailed information from your hub manager in good time before the rollout in your hub.

[GO-LIVE] Weekly message with stats for Ops Associates and Riders 📈

Every Tuesday, Riders and OAs now receive personalized stats from their shifts.

Content:

  • Relevant key figures for the respective position

  • Explanation of the key figures presented

  • Information on how the key figures can be improved

📧OA's receive the statistics by e-mail

đŸ“±Riders receive the statistics via push notification in the Workforce App

Ops Associates:

Riders:

[INSIGHT] Stop 🛑- Summer Rider Equipment Shipping

September 13 was the last day to ship Rider Equipment. The DC is now preparing for the winter equipment. ⛄

  • Important: There is no technical blocker in the app for triggering further Summer Equipment orders, meaning Riders can still order Summer Equipment. However, these orders will not be executed. → Please inform the teams about this.

  • The shipping start date for Rider Winter Equipment is scheduled for October 4, 2023. More info will follow soon.

Fleet Updates

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[REMINDER] Flink bicycle helmets can be ordered via Coupa

  • Thanks to a cooperation with ABUS, we have bike helmets with fancy Flink branding.

  • You can order these helmets through Coupa if you don't have enough in the Hub. They are available in sizes M and L. To do so, search for "Helmet M" or "Helmet L" in Coupa.

  • Please make sure our riders use the helmets to ensure their safety.

[INSIGHT] Onboarding bundles for new SL and HM can be ordered at Coupa

  • For new Shift Leads and Hub Managers, you can order the corresponding onboarding bundles including a sweatshirt.

  • To do this, search for "HM/SL Onboarding Bundle" in Coupa and then select the correct size and Male / Female.

Demand Planning / Replenishment

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[INSIGHT] Next Week's Promotion SKUs

Hi everyone,

For next week’s promotion SKUs please see here. For any questions regarding promotions please contact Nathalie Andersson.

Please note that, due to some human error in the F&V assortment update, we over ordered bananas (99000285 - Bananen Price Entry) Friday and Saturday. This has been adjusted now and order levels will be on regular levels from Wednesday deliveries.

Workforce Shared Service Center

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[SSC - Weekly Update - Week 37]

[INSIGHT] A high number of unsolved tickets in both teams

  • Due to absences in both teams (Workforce Support and People Services), we have a high number of unsolved tickets in both queues. We have 580 open cases for Workforce support and 1025 cases for People Services.

  • August payroll cycle started for the Workforce Support team and Visa Recollection for the People services team is leading to a higher inflow of tickets.

  • We expect to be able to solve multiple cases during the week and reduce this number.

  • We kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.

[INSIGHT] Zendesk Numbers

  • Solved - 1379

Team

Number of Open tickets

SSC - Workforce Support

580

SSC - People Services

1025

[INSIGHT] Expected delays - Conservative waiting time estimation for Employees

Please note that the weekend is included in all the numbers below:

Team

Conservative waiting time estimation

SSC - Workforce Support

31h

SSC - People Services

17d 7h

[INSIGHT] Expected delays - Conservative waiting time estimation for Hub Managers Escalations

Please note that the weekend is included in all the numbers below:

Team

Conservative waiting time estimation

SSC - Workforce Support

22.6h

SSC - People Services

15.7h

Marketing Activities Updates

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[INSIGHT] In-App Gewinnspiel mit LactoFREE

  • Sweepstakes Period: Week 38 +39 (*PARTICIPATION PERIOD: 09/18/2023 (00:00) to 09/30/2023 (23:59).

  • Win: 1 of 10 yƍyoka vouchers worth 115€ for your yoga mat set at home!

  • Here's how it works for customers:

    • Purchase 1x Arla LactoFREE product.

    • Add the virtual product "Sweepstakes: Arla LactoFREE" (SKU: 108900131) to your cart for free to agree to enter the sweepstakes. -> NO TO DO FOR THE HUBS

[REMINDER] Please remember to put a new RAF-Flyer into every order!

  • RAF-flyers are our most effective offline marketing acquisition tool 🚀

  • You should have received a new batch of RAF-Flyers, please make sure to add one to every order

  • Our top three performer (hubs with the most RAF-redemptions) from last week are:

  1. de_lei_rosa

  2. de_fra_sach

  3. de_zpm_zent

  • Congrats to lei_rosa & zpm_zent for making the list two weeks in a row!!

  • NEW FLYERS: 15€ on 30€, Valid until: 14.10.23

  • Please be extra sure in the following cities to add the RAF-Flyer, since our biggest competitor is leaving the market there:

    • Bonn

    • Darmstadt

    • Dortmund

    • Dresden

    • Essen

    • FĂŒrth

    • Hannover

    • Karlsruhe

    • Leipzig

    • Mannheim

    • NĂŒrnberg

    • Offenbach

    • Stuttgart

[ACTION] New Customer Sampling

  • We are having a new customer sampling with Ferrero again

  • The sampling is for Hanuta Minis

  • This time, you will receive the cards and the samples not attached to each other

  • Please make sure to add one of each into every new customer order

  • Please make sure to only add this to NEW CUSTOMER ORDERS, since the copy includes information regarding the beginner vouchers which would mislead existing customers

  • You will be reminded in the HubOne app (see picture below)

  • If you still haven’t received the samples and flyers or have any other feedback, please contact Kinga Gostomczyk

[1.0 Hubs] Shelf Changes

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[ACTION] 1.0 Hubs Shelf Changes

:rotating-light-red:

IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.

You can find the shelf changes here.

The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.

Please feel free to reach out to @space_planning for further questions. Many Thanks!

[2.0 Hubs] Shelf Changes

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[ACTION] 2.0 Hubs Shelf Changes

:rotating-light-red:

IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.

:rotating-light-red:

In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here {LINK}

Some notes on the sheets:

  • the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;

  • "SKU" you can find a the SKU which needs to be moved to another shelf space;

  • "oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";

  • "newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);

  • if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.

The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.

If you have any questions, please contact @space_planning.

Thank you!

:partyflink:

[3.0 Hubs] Shelf Changes

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[ACTION] 3.0 Hubs Shelf Changes


IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.

In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.

Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here {LINK}

Some notes on the sheets:

  • The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.

  • "SKU" you can find a the SKU which needs to be moved to another shelf space;

  • "shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";

  • "newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);

  • if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.

  • The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.

If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.

Thank you!

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