Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Go-live] HubOne User Authentication 👥
HubOne User Authentication ensures 100% compliance with 1 Person 1 Device:
the LogIn in HubOne is only possible after punch-in
the use of one Quinyx ID at the same time is no longer possible
⇒ there is an automatic LogOut on the 'esten' Zebra in case of double login
after the punch-out there is an automatic LogOut from HubOne
🙋♀️ Note: Please address challenges to #tech_hub_service-de in Slack.
[Go Live] Dispatching of Temperature Sensitive Items 🧀🥛🍦
The algorithm behind "Dispatching of Temperature Sensitive Items" optimizes the delivery of temperature sensitive products.
Orders with temperature sensitive items are released for picking when a rider is expected to be available in the next 10 minutes.
Orders without temperature sensitive items are released for picking when a rider is expected to be available in the next 30 minutes.
[Insight] Hub 3.0 rollout - conversion of 43 hubs throughout Germany
In September, a total of 43 hubs in Germany will be converted to the Hub 3.0 concept. If your hub is included, we will contact you with information in good time.
[INFO] We are using your feedback 🤓
In July we introduced a single feedback form to collect your input on tools you use. We just want to say thank you to all of you for providing all this valuable input. 🎉
We received Feedback about:
Inbound-Checker
Damage Reports of Bikes
HubOne-App
Hub-Activities
and more….
We are now working on incorporating your ideas into our upcoming initiatives for the next quarter. Stay tuned as your idea may be the next to be introduced!
Please continue to give feedback via the form in the HubWiki. You can also always find the form pinned in the top of the channel de_ops_leads.
Fleet Updates
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[Go-live] For hubs with Smartvelo bikes: click system for saddlebags and boxes
No more cable ties for Smartvelo bikes!🎉
From this week Smartvelo brings to you click systems for saddlebags and boxes. Through this system, cable ties are no longer needed. Saddlebags and boxes can then be placed within seconds from one bike to the next.
Because the saddlebags and boxes can then be quickly mounted on other bikes, you get fewer click sets than bikes. So you save space in the hub.
You will find the following in the sheet CL_HM_Hub_Abfragen (Tab 7. Smartvelo Klick-System)
Rollout plan (schedule and number of sets for your hub)
Total time you are allowed to schedule as a Special Task
Link to the instructions
Link to Google Forms to confirm the assembly
Please schedule the Special Task promptly after the click systems are delivered. When the assembly is complete, then you can confirm it via a Google Forms (link in the sheet linked above).
If you have any feedback on the new system, feel free to get in touch via Slack at @Mathis
A new system has also been developed for Cycle's wheels so that we can get away from cable ties. The system is currently in production and will be brought to the hubs this year.
[INFO] Further development of the bicycle fleet
The fleet of Flink continues to evolve!
We are constantly looking around for new types of vehicles so that we can optimize our fleet and supply our customers even faster. But feedback from riders is also important to us, because they are the ones who use the bikes.
We are currently testing a so-called longtail bike in Cologne, which we developed together with Smartvelo (see below, with our rider Jakob from Cologne). Four side bags and a box can be attached to the bike.
So far, the wheel has almost 1500 km on the speedometer and not yet needed a maintenance! Not only in the maintenance of the wheel makes a good impression, also the Cologne Rider, who test the wheel for several weeks almost non-stop, are convinced:
"Very good at full load. No difference noticeable with less load." - Jabok D.
"Very pleasant ride. Fun for more! :) 10/10" - Florian B.
"Stable in rain / wet conditions. Very good handling despite heavy order." - Jakob D.
Once we have gained more experience in the field test, further more extensive / intensive, but still selective tests will follow. A rollout of more bikes, especially a larger number, can therefore only be expected next year.
Workforce Shared Service Center
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[SSC - Weekly Update - Week 35]
[Info] A high number of unsolved tickets in People Services team
We have a high number of unsolved tickets in the People Services Team. We have 868 open cases for People Services.
We expect to be able to solve multiple cases during the week and reduce this number.
We kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.
[Info] Salary will be paid on Wed. 06.09.23. Tips will be paid in a separate payment.
The hub employees will receive their salary on Wednesday 06.09.23.
Please remind employees that their tips will be paid in a separate payment which can take a couple of days.
Additionally, please remind the employees to use the Help Center for questions regarding their salary before raising a ticket with WFS to prevent slower reply times during payroll.
[Reminder] Working students to upload their Immatrikulationbescheinigung before Fri. 08.09.23
Kindly remind working student employees to upload their Immatrikulationbescheinigung, if not already done so, before Friday 08.09.23.
[Zendesk Numbers]
Solved - 2352
Team | Number of Open tickets |
SSC - Workforce Support | 430 |
SSC - People Services | 868 |
[Expected delays] - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 52h |
SSC - People Services | 100h |
[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24.2h |
SSC - People Services | 38.7h |
Marketing Activities Updates
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[ACTION] RAF Flyer
Please remember to put a new RAF-Flyer into every order!
RAF-flyers are our most effective offline marketing acquisition tool 🚀
Our top three performer (hubs with the most RAF-redemptions) from last week are:
de_aah_burt
de_fra_gall
de_dor_koer
NEW FLYERS: 15€ on 30€, Valid until: 14.10.23
Please be extra sure in the following cities to add the RAF-Flyer, since our biggest competitor is leaving the market there:
Bonn
Darmstadt
Dortmund
Dresden
Essen
Fürth
Hannover
Karlsruhe
Leipzig
Mannheim
Nürnberg
Offenbach
Stuttgart
[ACTION] New Customer Sampling
We will have a new customer sampling with Ferrero again
You should receive the Flyers by beginning of this week
The sampling is for Hanuta Minis
This time, you will receive the cards and the samples not attached to each other
Please make sure to add one of each into every new customer order
You will receive one box with both the cards and the sample
You will be reminded in the HubOne app (see picture below)
If you still haven’t received the samples and flyers or have any other feedback, please contact Kinga Gostomczyk
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!