Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[GO-LIVE] Performance Live Steering Taskforce 🤝
Effective immediately, a staff member familiar with Hub Operations will assist with:
Daily inquiries about hub closures;
Occurring Picker Bottlenecks in the Hubs.
Please respond to the colleague's message as soon as possible so we can work together to resolve the hub challenges in a timely manner.
The following communication structure is in place for the Performance Live Steering Taskforce:
Slack message to the hub, Hub Manager, Cluster Lead.
↓ In the absence of feedbackCall to the hub
↓ In case of missing feedbackCall to the Hub Manager
↓ In case of missing feedbackCall to the Cluster Lead
[FOLLOW-UP] Inbound Training Campaign in 🤓
Last Wednesday, we emailed our 15-minute Inbound Training in Northpass to you.
Please take 15 minutes this week to complete the inbound training.
So far, only 10% have completed the inbound training.
Training: here
[GO-LIVE] Mobile Version 📱
We have designed a mobile version of the Inbound Checker for the Hub Phone Zebra and would like to briefly introduce it to you in a training
Mobile Inbound Checker Training Options for OpsA | SL & HM:
Wed 23 August 12:30 (DE) - Mobile Inbound Checker Training Call - dial in here
Wed 23 August 13:00 (ENG) - Mobile Inbound Checker Training Call - dial in here
Mon Aug 28 12:30pm (DE) - Mobile Inbound Checker Trainings Call - dial in here
Mon 28 Aug 13:00 (ENG) - Mobile Inbound Checker Training Call - dial in here
Feel free to invite your colleagues for training.
This mobile version allows you to check deviations directly on the floor without having to return to the hub PC all the time.
[REMINDER] Handover Prozess & Container usage
Please make sure to be careful when choosing the right container for an order to optimize stacks and trips for the rider.
This means to whenever possible use S-Container(s) and only use the backpacks for bulky and light items such as toilet and kitchen paper.
[FOLLOW-UP] HOM Quiz Q2 Winners 🏆
Thank you all for participating in HOM quiz Q2.
A big shout out to the 🤓 ones that reached 100% correct answers first.
Let’s all congratulate them! 🎉
🏆Michael - Hub Manager from DE_MUC_HAID
🏆Sabrina - Hub Manager from DE_DUS_PEMP
🏆Lena-Sophie - Shift Lead from DE_BRA_MICH
The winners mentioned will be receiving a voucher reward in their wallet on the Flink app.
Fleet Updates
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[REMINDER] Report bike thefts via Zendesk ticket
When bicycles are stolen, it is essential to report it immediately. It is not enough to set the bike to "stolen" / "stolen" in Fleet Tool. Please create a Zendesk ticket (under Submit a request > Fleet Issue/Missing Bike) to report the theft. We will then take care of creating the report for you based on the data you wrote in the ticket.
If the theft is reported correctly, then the claim will be paid by the insurance company. Otherwise, Flink will be asked to pay by the bike suppliers. The following points are most important:
The theft must not have occurred too long ago (ideally less than 48 hours) and must be reported promptly.
The bike must have been locked.
The address and time must be given
If these details are provided, we will file the report and pass the information on to the Supplier and the insurance company.
Important:
Also create tickets for thefts that do not meet the above criteria. Ideally, of course, the criteria will be met so that we can recover the loss from the insurance company.
If you have independently reported thefts to the police in the past, please also create a ticket and upload the police report. This option is also available in the ticket. We will then submit the ticket to Cycle or Smartvelo.
Do not file reports from now on, just create Zendesk tickets. We will take care of the refund of the ads for you.
On the pictures you can see where you can find the ticket.
ℹ️ Read more about the stolen bike process here.
[UPDATE] Training scheduled for Fleet & Equipment Shift
Thanks to all the Hub Managers, Riders, and Ops Associates who planned and executed the Fleet & Equipment Shift! 🚀
That being said, again this week, less than 50% of the Hubs scheduled the shift.
We also realized that the informational material provided was not sufficient to ensure that all tasks were performed correctly. Therefore, we will be providing training sessions in a timely manner for all employees who can be scheduled for the shift. We will come back to you with more information for this.
Demand Planning / Replenishment
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[INSIGHT] Next week's SKU's
Hi everyone,
Please see next week’s promotion SKUs here. For any questions please contact Nathalie Andersson.
Work Safety & Food Control + Architecture & Hub Layouts
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[GO-LIVE] New tool for uploading the GBU
There is a new tool to upload the GBU. From now on, please use the link in the Zendesk page for the Occupational Safety Folder (to be found in the first section: Risk assessment) to upload your current GBU. This way they can be retrieved at any time and we have an overview of when a check for up-to-dateness is necessary.
[UPDATE] New operating instructions
The operating instructions for the battery charging cabinet, as well as for the air conditioning system, are now stored in the drive and must be printed out and signed twice. Please attach them once to the other operating instructions in the hub and the others to the folder.
All links can be found in the Zendesk article under the title "Operating Instructions".
Please Note!
Billing forms for the first aider training must be stamped with a company stamp. To do so, please scan the completed form and post it to the Slack channel #work-safety-support. We require at least 4 days lead time to process and return the form.
Marketing Activities Updates
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[ACTION] RAF-Flyer
Please remember to put a new RAF-Flyer into every order!
RAF-flyers are our most effective offline marketing acquisition tool 🚀
Our top three performer (hubs with the most RAF-redemptions) from last week are:
de_man_qu18
de_drs_prag
de_lei_rosa
NEW FLYERS: 15€ on 30€, Valid until: 14.10.23
[ACTION] New Customer Sampling
We will have a new customer sampling with Ferrero again
You should receive the Flyers by end of this week/beginning of next week
The sampling is for Hanuta Minis
This time, you will receive the cards and the samples not attached to each other
Please make sure to add one of each into every new customer order
You will receive one box with both the cards and the sample
You will be reminded in the HubOne app (see picture below)
[INSIGHT] New In-App Raffle with Langnese
We will have a new In-App Raffle with Langnese in CW35
To be part of the lottery, the customer has to buy 2 Langnese products and add the free article “Gewinnspiel: Langnese" (SKU 108900115) to the basket.
Prize of the raffle: Tshirts
YOU HAVE NO TO-DO IN THE HUBS. The "Gewinnspiel: Langnese" article does not physically exist in the hubs. It is only used for active participation in the raffle. Therefore, you do not have to pick anything and attach it to the order!
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 2nd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 4th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!