Since Monday we are testing 'planned Orders' in an A/B test all over Germany. A special feature is that 50% of our customers have the possibility to see the 'Planned Orders' feature, while for the other 50% the app view remains as usual, without any indication of 'Planned Orders'.

In the image below, you can see the customer view when there are free 'Planned Order' slots available for the customer. Customers can select 1-hour slots for a 'planned order'.

Customers can only place planned orders if we see that there are enough riders planned for the day (if you have a lot of no-shows or cancellations due to illness, this will be taken into account).

Planned orders can currently 'only' be placed for the same day

If you receive a planned order in the hub, there will be no extra tasks for you

A 'planned Order' enters the 'Picker Queue' 20 minutes prior to the delivery window

The 'Promised Time' for planned orders shows the delivery window selected by the customer

The 'Delivery Status' counts the time history of the 'Planned Order'.

Please attach the PVC curtains when using the air conditioners to prevent warm air from entering the cooled hub and allow the air conditioner to work effectively.

Keep cooling units closed.

It is important when picking or inbound to close the cooling units completely again so that the cooling unit can reach and maintain the set target temperature more easily.

Especially in summer, refrigerators produce more condensation. When the drip tray overflows, there is a risk of accident due to slipping.

Regularly check the drip pans (on the back) of the refrigerators.

in case of imminent overflow, use the recommended pump (see picture) to pump out the condensed water

The order of the pump is possible via Amazon (link) through the Hub Manager.

Did you complete your onboarding training?

Here is the QR code that you can print and hang up in your hub for easy access.

Please note that onboarding training is a legal requirement for hub staff to complete. It helps keep you, our staff and customers safe.

Based on your feedback, we’ve updated the Hub Operating Model or HOM quiz.

It has been developed to refresh knowledge for hub managers and shift leads on core processes/updates implemented in the past quarter and to help us track where learning opportunities are required.

You will receive the link to the course by email on Wednesday with a request to complete the quiz by 24 July.

Please remember to put a new RAF-Flyer into every order!

RAF-flyer are our most effective offline marketing acquisition tool, this quarter we even have two different versions to test out 🚀

Our top three performer (hubs with the most RAF-redemptions) from last week are:

For Q2, we have no more flyers on stock

But once the new ones for Q3 will be ready, every hub will receive a fresh batch > no need to reorder yourself in the beginning of Q3

As you all should know we have started our Park Delivery feature a few weeks ago

We have started communications online as well

We have produced stickers to inform customers to take their trash with them

You should all have them in your hubs by now

The stickers will need to be put on every park delivery order

Image shows how park delivery orders will be displayed in the picker app

Please reach out to Kinga Gostomczyk if the flyers will be out of stock anytime soon

The archiving of bicycles, e.g. when a bicycle has been replaced with a total loss, may only be performed by HQ.

It is important that bicycles are archived only after all processes around the respective bicycle have been completed. This could be a report of theft, an insurance claim, or a warranty claim.

In order for our fleet to match the Cycle, Smartvelo, etc. bill, we need to ensure that our Fleet Tool is orderly and there are only archives that are actually allowed.

Therefore, the archiving of bikes should generally only be done by HQ.

Please remember that there are separate budgets for paper bags so that you do not exhaust your budgets for hub supplies when ordering the bags. By default, your cost center is 150 (Country Ops), which you need to update to 241 (Paper bags), so that a separate budget dedicated for the bags is applied.

If you do not do it, your budget for hub supplies will be exceeded and your requests will escalate to the budget owners Ronald Kellner/Kevin Miler. You can update the cost center by clicking on the magnifying glass on the requisition item line.

Die Sheets sind, wie oben erwähnt Hub spezifisch. Es zählt also nur das Sheet was mit Eurem Hub Code benannt ist.

"SKU": Wie gewohnt findet ihr unter "SKU" den Artikel der umgestellt werden soll;

"oldShelf" - 4. Spalte: Wenn in dieser Spalte keine Shelf Platz findet, ist der Artikel neu Eurem Hub zugewiesen, ihr könnt ihn also in das korrekte Shelf unter Spalte "newShelf" stellen;

"newShelf" - 5. Spalte: Wenn die Zelle leer ist, könnt ihr den Artikel entsorgen (gleicher Prozess wie bei einer Auslistung);

Wenn die Zellen "oldShelf" und "newShelf" beide eine Shelfnummer haben, kann dieser Artikel ganz normal umgestellt werden.

the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;

"SKU" you can find a the SKU which needs to be moved to another shelf space;

"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";

"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);

if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.