Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[INFO] Persil Laundry Service - Clean Flink Equipment 👕
Please use Persil Laundry Service to clean dirty equipment.
Which equipment may be sent for cleaning?
Important: Only equipment that is used by all employees may be sent in.
How do I get access to the Persil Laundry Service?
Create a hub profile at https://www.persil-service.de/login
It is best to use the hub email (e.g. [email protected]) for this purpose.
For the first login, simply use the "Forgot your password?" button.
You will receive an email to choose your password again
ℹ️ Read more about it here.
[INFO] Frozen bags for sale ❄️
From Wednesday 14/06 you will receive packages of freezer bags in the Hubs.
Attention: These freezer bags are intended exclusively for sale via the Flink - Customer App.
Below you can see the number of bags each hub receives:
[INFO] Reminder - Questions about Hub-Alert to #ask-about-hub-alert 💡
Please direct all questions about Hub-Alert exclusively to the Slack channel #ask-about-hub-alert.
[INFO] New link for Workforce Support Form - live next week 21 June
Starting from 21 June Riders & Ops Associates will need to use their Single Sign-on (Flink app credentials) to access the workforce support forms via the Help Center. This will be replacing the old Typeform link.
Please replace the print out here and ensure your staff are able to login with Single Sign-on to the Help Center here.
If staff cannot find their login credentials, you can reset their password
HubPortal → WF → Use Search bar to find employee → Click on employee → Click on Reset password to send via email → Tell the employee to follow instructions in email inbox
Report any other issues to #zendesk_hubwiki_support
Demand Planning / Replenishment
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[INFO] Promotion SKUs
Hi everyone,
You can find the promotion SKUs for week 25 here. Next week is a regular promotion week but also postcard promotions, hence why there are more SKUs.
🙋 If you have any questions, please contact Nathalie Andersson.
Workforce Shared Service Center
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[INFO] Solved 363 payroll tickets in the first week!
In W23, the Support Team was able to solve and provided solutions to 363 payroll tickets in 4 days. It is a good number for the first payroll week.
We still have 365 tickets open in the group that should be solved in the upcoming weeks.
[INFO] Absences in SSC People Operations
Unfortunately in W23, we will have multiple absences in the SSC People Operations team which can lead to increased response times.
The team members who are present will work as hard as they can to stay on top of the tickets and we hope to have the rest of the team back soon. We kindly ask you to remind hub employees not to raise multiple tickets.
[INFO] Zendesk Numbers
Solved - 2237 (a decrease of 3% compared to W22)
Team | Number of Open tickets |
SSC - Operations | 227 |
SSC - Growth | 134 |
SSC - Payroll | 365 |
SSC - PPO | 100 |
SSC - Services | 80 |
[INFO] Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Operations | 1 day and 22 hours |
SSC - Growth | 9 days |
SSC - Payroll | 6 days and 14 hours |
SSC - PPO | 3 days and 18 hours |
[INFO] Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Operations | 10 hours |
SSC - Growth | 1 day and 11 hours |
SSC - Payroll | 17 hours |
SSC - PPO | 8 hours |
SSC - Visa and Compliance | 15 hours |
Workforce Scheduling
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[INFO] No-Show Management
Hey everybody,
there is an important change regarding the NS+ workflow!
From now on, if you duplicate a shift for NS+ purposes, always make sure that the original shift has the project code Refilled shift in it. This means the doubled shift, the newly created one, should always be a NS+ shift and the old, original shift is a Refilled shift. This is important for No-Show tracking.
Thank you!
🙋 Oskar Haase
Marketing Activities Updates
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[ACTION] RAF- Flyer
Please remember to put a new RAF-Flyer into every order!
RAF-flyer are our most effective offline marketing acquisition tool, this quarter we even have two different versions to test out 🚀
Our top three performer (hubs with the most RAF-redemptions) from last week are:
de_old_nado
de_lei_plag
de_lei_rosa
Special shoutout to old_nado for making the list three times in a row!
For Q2, we have no more flyers on stock
But once the new ones for Q3 will be ready, every hub will receive a fresh batch
[INFO] Park Delivery Sticker
As you all should know we have started our Park Delivery feature a few weeks ago
As of last week we have started communications online
At the end of this week every hub will receive stickers, reminding our customers to take their trash out of the park with them
The stickers will need to be put on every park delivery order (still working with ops on the visibility in the picker app -> Updates will follow ASAP)
[1.0 Hubs] Delistings & Shelf Changes
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[ AKTION ] 1.0 Hubs Shelf Changes
+++ Shelf Changes: OLD WORLD / HUB 1.0 +++
WICHTIG: Die Shelf-Changes gelten nur für die Hubs, die sich noch im alten Hub Setup befinden
Ihr findet die Shelf-Changes hier.
Die Changes gehen heute Abend zwischen 01:00 und 07:00 Uhr morgens live. Die Produkte bitte heute Abend / morgen früh umstellen.
Bei Fragen gern melden an @space_planning.
Dankeschön!
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IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
[2.0 Hubs] Delistings & Shelf Changes
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[ AKTION ] 2.0 Hubs Shelf Changes
DE-Version
WICHTIG: Die Shelf-Changes gelten nur für die Hubs, die sich noch im neuen Hub Setup befinden
Da alle neuen Hubs individuelle Shelf-Plätze haben, können wir nicht mehr ein große Liste mit Euch teilen, deshalb schaut bitte in diesem Ordner hier nach Eurem Hub um die Shelf Changes in Eurem Hub zu finden.
Ihr könnt den Ordner hier {LINK} finden.
Einige Hinweise zu den Sheets:
Die Sheets sind, wie oben erwähnt Hub spezifisch. Es zählt also nur das Sheet was mit Eurem Hub Code benannt ist.
"SKU": Wie gewohnt findet ihr unter "SKU" den Artikel der umgestellt werden soll;
"oldShelf" - 4. Spalte: Wenn in dieser Spalte keine Shelf Platz findet, ist der Artikel neu Eurem Hub zugewiesen, ihr könnt ihn also in das korrekte Shelf unter Spalte "newShelf" stellen;
"newShelf" - 5. Spalte: Wenn die Zelle leer ist, könnt ihr den Artikel entsorgen (gleicher Prozess wie bei einer Auslistung);
Wenn die Zellen "oldShelf" und "newShelf" beide eine Shelfnummer haben, kann dieser Artikel ganz normal umgestellt werden.
Die Changes gehen heute Abend zwischen 01:00 und 07:00 Uhr morgens live. Die Produkte bitte heute Abend / morgen früh umstellen.
Bei Fragen wenden Sie sich bitte an @space_planning.
Dankeschön!
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EN-Version
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
