Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[INFO] New Flink App Icons at a glance 📱
[INFO] Park Delivery - Deliveries directly to the picnic blanket 🌳
As of now, we are once again delivering to our customers in parks. To make the delivery as fast and smooth as possible for the customer and for Flink employees here is a guideline:
Every Park Delivery order has a green outdoor label.
A Park Delivery is delivered like any other order.
However, 2 exceptional situations may occur!
Situation 1: The customer is not to be found and not reachable.
Situation 2: Delivery location is not deliverable (e.g. lake, forest, highway)
If the delivery location is not deliverable, request a cancellation of the order in the Customer Service Slack channel of your hub.
Attention: This process should not take longer than 5 minutes!
[INFO] Bike Search 🚲
In the Workforce App, you can now search for the manufacturer of a bike in the Bike Assignment.
[INFO] No-EAN Search flow extension 🔍
An extension of the current No-Ean search flow with new categories:
Alcohol
Non-alcoholic beverages
Baked goods Ultra Fresh
Ready to Eat
[INFO] Dashboard Filter by Previous X Days 🖥
In the log tab of the Hub portal, there is now a new filter that allows you to filter by events from the "last X days".
Workforce Shared Service Center
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[INFO] SSC - Weekly Update - Week 19
Unplanned absences in SSC Support
Unfortunately in W19 there were multiple unplanned absences in the SSC Support Team which will lead to increased response times for SSC Payroll and SSC Growth tickets. The team members who are present are working as hard as they can to stay on top of the tickets and we hope to have the rest of the team back soon. We kindly ask you to remind hub employees not to raise multiple tickets.
Public holiday on Thursday
There is a public holiday on Thursday and some planned absences in the team which may also lead to slightly longer than usual response times. This will be a temporary delay and next week we will work hard to return to business as usual.
[INFO] Zendesk Numbers
Solved - 3166 (an increase of 3% compared to W18)
Team | Number of Open tickets |
SSC - Operations | 302 |
SSC - Growth | 330 |
SSC - Payroll | 379 |
SSC - PPO | 144 |
SSC - Services | 71 |
[INFO] Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Operations | 1 day and 16 hours |
SSC - Growth | 2 days |
SSC - Payroll | 4 days |
SSC - PPO | 3 days and 9 hours |
[INFO] Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Operations | 11 hours |
SSC - Growth | 20 hours |
SSC - Payroll | 10 hours |
SSC - PPO | 8 hours |
SSC - Visa and Compliance | 14 hours |
Marketing Activities Updates
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[INFO] This week: Park Delivery Feature Launch
We finally launched Park Delivery in Germany and can create a good Use Case for our customers 🚀🚀🚀🚀
This week we start with a small part of communication about the possibility to order in parks (see the app slides):
The rest of the communication will start in the next weeks, where we will also need your support. Stay tuned!
Here is some extra info about the feature:
[INFO] Fun Fact: 🇩🇪 loves asparagus
Push notification on discount on white asparagus and wine generated more active users than the evening peak time last week
[ACTION] Refer a Friend Flyer
Please remember to put a new RAF-Flyer into every order!
RAF-flyer are our most effective offline marketing acquisition tool, this quarter we even have two different versions to test out 🚀
Our top three performer (hubs with the most RAF-redemptions) from last week are:
de_han_zent
de_fra_bock
de_lei_rosa
Special shout-out to HAN_ZENT for making the top three list two weeks in a row 💪
Flyers can be reordered here ✨
[1.0 Hubs] Delistings & Shelf Changes
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[ AKTION ] 1.0 Hubs Shelf Changes
+++ Shelf Changes: OLD WORLD / HUB 1.0 +++
WICHTIG: Die Shelf-Changes gelten nur für die Hubs, die sich noch im alten Hub Setup befinden
Ihr findet die Shelf-Changes hier.
Die Changes gehen heute Abend zwischen 01:00 und 07:00 Uhr morgens live. Die Produkte bitte heute Abend / morgen früh umstellen.
Bei Fragen gern melden an @space_planning.
Dankeschön!
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IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
[2.0 Hubs] Delistings & Shelf Changes
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[ AKTION ] 2.0 Hubs Shelf Changes
DE-Version
WICHTIG: Die Shelf-Changes gelten nur für die Hubs, die sich noch im neuen Hub Setup befinden
Da alle neuen Hubs individuelle Shelf-Plätze haben, können wir nicht mehr ein große Liste mit Euch teilen, deshalb schaut bitte in diesem Ordner hier nach Eurem Hub um die Shelf Changes in Eurem Hub zu finden.
Ihr könnt den Ordner hier {LINK} finden.
Einige Hinweise zu den Sheets:
Die Sheets sind, wie oben erwähnt Hub spezifisch. Es zählt also nur das Sheet was mit Eurem Hub Code benannt ist.
"SKU": Wie gewohnt findet ihr unter "SKU" den Artikel der umgestellt werden soll;
"oldShelf" - 4. Spalte: Wenn in dieser Spalte keine Shelf Platz findet, ist der Artikel neu Eurem Hub zugewiesen, ihr könnt ihn also in das korrekte Shelf unter Spalte "newShelf" stellen;
"newShelf" - 5. Spalte: Wenn die Zelle leer ist, könnt ihr den Artikel entsorgen (gleicher Prozess wie bei einer Auslistung);
Wenn die Zellen "oldShelf" und "newShelf" beide eine Shelfnummer haben, kann dieser Artikel ganz normal umgestellt werden.
Die Changes gehen heute Abend zwischen 01:00 und 07:00 Uhr morgens live. Die Produkte bitte heute Abend / morgen früh umstellen.
Bei Fragen wenden Sie sich bitte an @space_planning.
Dankeschön!
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EN-Version
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
