Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[INFO] One Person - One Device (1P1D)
One Zebra for all your tasks with only one login!
From now on, log into the HubOne app with your Quinyx ID at the start of your shift and do all your tasks with the same Zebra!
For this rollout, a package will arrive in the Hub that includes the following items:
Holster: used to store the Zebra and other work essentials during the shift.
Picker cart attachment for Zebra: the kit's receptacle must be attached to the picker cart. The counterpart is glued to the back of the Zebra.
What's New?
At the beginning of the shift:
Pick up the Zebra and holster at the Shift Lead & OpsA+.
Log into the HubOne app with your own Quinyx ID.
During the shift:
When switching between different tasks, always carry the zebra with you
Picking:
Attach the Zebra to the picker card and begin picking
After picking, remove the Zebra from the holder
Start/continue the next task.
Inbound:
Add products to the dropping list
Attach the Zebra to the inbound cart and start with "dropping".
After dropping, put the Zebra away in your holster.
At the end of the shift:
Log out from HubOne app
Connect the Zebra to the charger
Hang the holster on the wall hook
Important: Please check the holsters and Zebras at the beginning and end of each shift!
References
ℹ️ Read more about it here.
[REMINDER] Your Feedback on Tech Hub Support
As announced last week, please take a moment to fill in the survey here by Thursday, 04.05.
With your feedback, we'd like to improve your experience with reporting technical issues.
Legal & Public Affairs
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[INFO] Sunday opening in Darmstadt
The city of Darmstadt has contacted us and prohibited our opening on Sundays.
Last week we had a meeting with the city and are continuing the exchange to allow us to open on Sundays again in the future.
We plan to remain open on Sundays in Kassel, Wiesbaden and Offenbach
🙋 Questions to: Julian Meine
People Ops
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[INFO] Insights on People Ops
Team Change
We want to inform you that Hassan Jaafar has left the Team as of April 30th and that Charleen Prigann-Lange has joined our Team on May 2nd.
[INFO] New Form for White Collar Tickets
We have a new Ticket Form for all White Collar Employee Requests. You can find it here:
White Collar Ticket Form
Workforce Shared Service Center
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[INFO] SSC - Weekly Update - Week 17
SSC Payroll - Significant reduction in Payroll tickets
In W17 the Support Team was able to solve 248 payroll tickets which reduced the unsolved tickets by 65%. For W18 we have 65 open Payroll tickets which should be solved by the end of the week.
General - Slight increase in response times due to public holiday
As Monday was a public holiday there may be a slightly longer response time this week due to more tickets building up. This should only be a temporary delay and the team will work hard to return to normal service levels this week.
[Info] Personal Accidents new process
Starting from Week 18, workforce support rolled out a new process to preport accidents only if employee has a sick note for more than 3 days or hospital treatment;
If the employee has a sick note < 3 days for accidents, this should be recorded in first aid book (except if a personal item (e.g. glasses) is broken);
If you're unsure of the sick leave duration, submit a report to SSC (via HubWiki) and we will follow-up with employee on your behalf.
[INFO] Zendesk Numbers
Solved - 2501 (a decrease of 20% compared to W16)
Team | Number of Open tickets |
SSC - Operations | 445 |
SSC - Growth | 158 |
SSC - Payroll | 65 |
SSC - PPO | 159 |
SSC - Insufficient shifts | 87 |
SSC - Services | 95 |
[INFO] Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Operations | 2 days |
SSC - Growth | 3 days |
SSC - Payroll | 7 days |
SSC - PPO | 3 days |
SSC - Insufficient shifts | 2 days |
[INFO] Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Operations | 10 hours |
SSC - Growth | 20 hours |
SSC - Payroll | 8 hours |
SSC - PPO | 8 hours |
SSC - Insufficient shifts | 4 hours |
SSC - Visa and Compliance | 9 hours |
Marketing Activities Updates
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[ACTION] Refer a Friend: Redemptions still at a lower level compared to previous quarters 🙁
Please remember to put a new RAF-Flyer into every order!
RAF-flyer are our most effective offline marketing acquisition tool, this quarter we even have two different versions to test out 🚀
Our top three performer (hubs with the most RAF-redemptions) from last week are:
DE_BER_MARK
DE_MAN_QU18
DE_BER_WEDD
And the number of hubs with no redemptions last week dropped to 20
Thanks to the hubs and continue the great work 💪
Flyers can be reordered here ✨
[INFO] Important updates
Launched Mailbox last week
Codes for new customers valid until the 17.06.23
Reduced our prices nationwide to match Rewe Online prices
[1.0 Hubs] Delistings & Shelf Changes
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[ AKTION ] 1.0 Hubs Shelf Changes
+++ Shelf Changes: OLD WORLD / HUB 1.0 +++
WICHTIG: Die Shelf-Changes gelten nur für die Hubs, die sich noch im alten Hub Setup befinden
Ihr findet die Shelf-Changes hier.
Die Changes gehen heute Abend zwischen 01:00 und 07:00 Uhr morgens live. Die Produkte bitte heute Abend / morgen früh umstellen.
Bei Fragen gern melden an @space_planning.
Dankeschön!
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IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
[2.0 Hubs] Delistings & Shelf Changes
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[ AKTION ] 2.0 Hubs Shelf Changes
DE-Version
WICHTIG: Die Shelf-Changes gelten nur für die Hubs, die sich noch im neuen Hub Setup befinden
Da alle neuen Hubs individuelle Shelf-Plätze haben, können wir nicht mehr ein große Liste mit Euch teilen, deshalb schaut bitte in diesem Ordner hier nach Eurem Hub um die Shelf Changes in Eurem Hub zu finden.
Ihr könnt den Ordner hier {LINK} finden.
Einige Hinweise zu den Sheets:
Die Sheets sind, wie oben erwähnt Hub spezifisch. Es zählt also nur das Sheet was mit Eurem Hub Code benannt ist.
"SKU": Wie gewohnt findet ihr unter "SKU" den Artikel der umgestellt werden soll;
"oldShelf" - 4. Spalte: Wenn in dieser Spalte keine Shelf Platz findet, ist der Artikel neu Eurem Hub zugewiesen, ihr könnt ihn also in das korrekte Shelf unter Spalte "newShelf" stellen;
"newShelf" - 5. Spalte: Wenn die Zelle leer ist, könnt ihr den Artikel entsorgen (gleicher Prozess wie bei einer Auslistung);
Wenn die Zellen "oldShelf" und "newShelf" beide eine Shelfnummer haben, kann dieser Artikel ganz normal umgestellt werden.
Die Changes gehen heute Abend zwischen 01:00 und 07:00 Uhr morgens live. Die Produkte bitte heute Abend / morgen früh umstellen.
Bei Fragen wenden Sie sich bitte an @space_planning.
Dankeschön!
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EN-Version
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
