First enter your hub code

Get a full overview of how many REWE Rollis your hub expects to receive

See the individual Rolli Codes to check if you have received all Rollis and the Rollis addressed for your Hub

Check your current inbound differences

Look at the inbound differences of the previous day:

Check also yesterday's inbound deliveries from other suppliers.

This is a detailed overview of all products to be delivered by REWE on the current day (same day view)

Every day you have an email titled “[Report] Hub KPI Sendout” with a pdf attached in your inboxes. Since last week, the Ops Excellence team has been testing the new version of it in Germany - that is why the look changed on Thursday to this:

As it proved to run smoothly, from this week on, all your colleagues in the Hubs in the Netherlands and France will receive the exact same Send Out too! (And the email title might change slightly, don’t worry, it is still the same send out.)

KPIs added to give you a fuller picture how yesterday went

Layout adjustments in the report to make the data you see nicer to digest

Handover 2.0 Process Compliance

Rider Acceptance Compliance

(Adjusted) Order Forecast vs Actual orders throughout the day

Hub Closures

Shelf Checks

Inbound

Tabak Inbound

Outbound value € per outbound reason

Feel free to submit your most important general questions which can not be resolved with your Hub Manager, Cluster Lead or Regional Manager to this form. We will take care of the questions every 2 weeks and publish the most common ones in our newsletter for everyone's information.

For requests, visits, urgent matters, etc., please keep using the ticket system as usual.

After getting some requests from you, this week, we wanted to share some insight on the topic: ‘perished and perished light’ and how the decision between the two is done.

When perished light was introduced to our workflows, we were provided with the same material as the hub. We have been working and learning from the same base material as the hub to align on the fresh check rules and should therefore have similar guidelines provided.

Remember: As individual people, some of us might not be as sensitive as others and would, for example, still consume the other raspberries if just one of them was moldy. But we cannot make this decision for the customers. If the product was delivered ‘bad’/outside of our promised standard, we need to take accountability for that.

This topic is included in everyone's onboarding and also often repeated in our knowledgebase and in our daily meetings with the team! In some cases it is still hard to correctly identify which refund reason is correct and mistakes happen (remember that we are also just humans), but we have a whole support team, including the trainers, as introduced previously, that work with correcting such mistakes and share feedback to agents if mistakes were noticed!

We are super happy to see your engagement here and see some requests come in!

Our Code of Conduct (CoC) shall provide all Flinkers with guidelines to help us in our daily business to ensure compliance with applicable regulations and to set the ethical rules we aim for as Flink. Whilst delivering groceries faster than any other company, we need to ensure this happens in a socially responsible work environment and that we conduct our business in the most sustainable way.

CoC includes the following topics:

The CoC will soon to be published on Zendesk

Lena Gercke posts a TikTok where she makes one of our recipes together with her daughter

The start of a new collection "Dauergünstig" with products from ja! and Rewe Beste Wahl will take place.

There are updates in the Fleet Tool! To see the updates, you have to log out of the Hub Portal and log in again.

The updates affect, for example, the process of reporting and closing a claim and updating the status of the bike. Several small updates have been rolled out in recent weeks to simplify this process. We've explained in the previous newsletter the importance of having the status of bikes and damage reports correct.

You can now see at a glance in the Fleet Tool whether a bike still has open damage reports. For this purpose, a new column has been added that lists the number of open damage reports.

Important: A bike that has the status "Operational" must not have any open damage reports. At the same time, a bike that has the status "Maintenance Required" or "Partly operational" must have at least one open claim. If you see any discrepancies here, please update the status of the bike or damage report.

In the "Damages" overview, you can now see all the damages that your hub has reported and filter by the open damages, for example. If a mechanic was at your hub, you can also select all repaired damages and click on "Fix selected". If there is no more open damage for a bike, the status is automatically set to "Ready for use". This saves you having to set each individual bike to "Ready".

You can also open a single bike in the "Vehicles" tab as usual and close the damage report there as well as adjust the status of the bike. In the meantime, it is sufficient to set the status of the bike to "Ready for use" in order to set all open damage reports to "Repaired". Important: It is not enough just to set the status to "Maintenance required", but damage reports must still be made.

We have over 20 beverage suppliers, the orders for each of them go through FürSie.

If you want to create a Hub Alert ticket for beverage suppliers, please always specify FÜR SIE Handelsgenossenschaft eG as supplier.

If there are disagreements or complaints, please create a Hub Alert ticket, so we can track the cases and forward them directly to the suppliers or carriers.

Please do not post fruit and vegetable items under the Dutch SKUs (starting with 13xx). The SKUs do not contain a country of origin in the designation, which is legally required in Germany, and the replenishment gets mixed up.