📰 In This Week's Issue:
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Weekly To Do's
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🎄 Christmas Delistings Round 2
We have the next round of delistings of Christmas Products [link]
Please outbound the products through "Rescue Bag" and put them in the Festive Rescue Bag TODAY
📣 HM Engagement Survey
Deadline: Please complete the survey by tomorrow. It only takes about 5–10 minutes, your feedback is vital!
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Key updates you can't miss
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⚙️ Hub portal updates - NOW LIVE!
Filters in stock
Within the stock tab of the hub portal, you will now be able to search by amounts (+ or -) so you can quickly search stock levels and stock changes by amount.
Enhanced Order Filtering
Last week, we announced this update, but due to some technical issues, it was delayed. It's now live!
Based on feedback from several hubs, we have improved the filtering options in the Orders Tab. You can now filter by Order Status and Order Type to get a more precise overview of your current workload.
Both these ideas come from #hub-feedback-ideas, the number one place for hubs staff to make suggestions and feedback! Huge thank you to everyone submitting, your suggestions make a big difference!
⚙️ Fleetlery - Rollout
When?
Roll-out in waves since the end of December, rollout plan here
→ not all hubs go live on Fleetlery (38 hubs planned)
What?
All the same processes as Uber/Wolt - just a different logo
⚠️ Reminder: Termination Requests Process
A Termination Reason is ALWAYS needed
Please state the reason why an employee needs to be terminated:
✅ as detailed as possible
✅ in the “Notes” field (SAP)Please mark:
⛔️ requests without reasons will be send-back to you
⛔️ same applies for inappropriate reasons e.g.“PZ”, “Passt nicht”, “in Probezeit bitte kündigen”
Termination in scope of compliance:
⚠️ Please copy Case Information from Compliance Tool into “Notes” field when requesting termination
⚠️ Reminder: Limited Contracts Process
Irreversibility:
Employee signed extension/permanent agreement
👉 Signed agreements are legally binding
👉 No option letting original contract "expire"
👉 Regular termination is needed
Upload Format:
Must be in very good readable resolution
✅ If possible please use scanner
⚠️ Prevent using Mobile Phone Cams
📦 Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Workforce Updates
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Metric | Workforce Support & WebHelp |
Solved W2 | 804 |
Updated with comments | 1175 |
Full Resolution | 64 hours |
Open Tickets (new/untouched) | 556 |
Conservative waiting time estimation for Employees | 2 days |
Conservative waiting time estimation for Hub Managers Escalations | 2 days |
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Shelf Changes & Weekly Delistings
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Important: Please use the hub’s goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.