This guide explains all the processes you need in order to use the Hub Wiki. The Hub Wiki is the knowledge platform for all areas of operational business and hub management. It can be read in either English or German, so don't forget to set your language preference on the top right.
The Hub Wiki is a very important source of information for HMs, SLs, and OA+. In case of uncertainties and ambiguities, the missing knowledge can be refreshed here.
Here, Shift Leads, Hub Managers and OA+ can read about how to log in, the Hub Wiki's layout, how to search articles and send requests, and more.
Log-in process
Go to the Hub Wiki.
Enter your email and password.
Follow the OKTA-Authentication process.
Tap Continue.
Layout
The Hub Wiki’s 4 main blocks
Ops processes: this category is grouped into the 5 sections that constitute the Hub Operating Model: Inbound to shelf, Inventory management, Shelf to outbound, Order to dispatch, and Dispatch to hub return. Under each section, you see the articles that constitute that particular section.
Admin info: this category is grouped into 12 sections:
Flink info: general information about Flink.
Occupational and food safety: information about safety, cleaning and food standards, accident management, and safety courses.
Tools and programs: information about the tools and programs you need for your daily operations.
Legal: information about legal requirements and legal documents.
Infrastructure and maintenance: information about maintenance of the hub and compliance to certain management standards.
Hub management: information about managing the hub and the hub workforce.
People management: information about people processes related to the hub workforce.
Workforce support: summary of all workforce support processes.
Onboardings: all onboarding-related processes.
Hiring processes: all hiring-related processes.
Submit a request: you can make your enquiries regarding several topics here. The forms are delivered to the respective teams.
Newsletter: here, we collect the biggest updates that you need for your daily operations, so you never miss anything.
The search function
The search function is a very important tool for you to find the documents you're looking for. Here are some tips to improve your searches:
Set your language preference before you start researching. You can only find results in English when the language preference is to English. Same with German.
Find multiple words: Use double quotes (") around each word to find content that contains all those words. For example, "article" "title" "section" "author" retrieves content that contains all four words, in any order.
Find a phrase: Use double quotes (") around a phrase to find content that contains all the words in that phrase. For example,
"article title"retrieves all content that contains the words article and title, in that order.Exclude results containing certain words: Use the minus sign (-) in front of the search term to find content that does not include that word or phrase. For example, reporting bugs -support returns content containing the words reporting and bugs, but excludes those that contain the word support from the result set.
Combine operands for advanced search: you can combine the operands above to find a very specific set of results. For example, "reporting bugs" -support returns hits for content that contains both the words reporting and bugs, but does not contain the word support.
Submit a request
Here, you can submit your requests regarding several topics. You can find the forms inside the dropdown and below the dropdown.
General information
When to use the Hub Wiki?
Use the Hub Wiki when:
You have a question about a certain topic that you need more knowledge about.
You want to check a process or workflow.
You want to read instructions regarding hub processes.
You want to look for knowledge in other areas that are important to you, such as legal knowledge, food safety, and many others.
What are the perks of the Hub Wiki?
Communication channels
Troubleshooting support: #zendesk_hubwiki_support
Further questions: contact Micaela Marques da Rocha from the Central Ops Team
FAQ
How do we keep our pages updated?
There are several ways through which we ensure that all pages are constantly updated:
Everytime a new process is created, we update our pages or create a new one specifically for that process.
Once every quarter, we send all of our pages in bulk to the experts in the processes, so they can ensure that the pages are continuously updated.
As information is shared through our communication and news channel, the pages are updated accordingly.
Our experts contact us directly to update/create pages.
Here is a video with everything you need to know about the new knowledge platform
00:00 - Log in
00:53 - Front page
01:34 - Information categories
03:51 - News section
04:40 - Service Center
06:31 - Search function
I can't find an article on a topic I am looking for, even when I look it up in the search function.
You can write your article request here.
I have feedback about the Hub Wiki.
You can leave us your feedback here. You can also send us feedback about a specific article by checking the Feedback section at the bottom of each article.
The log-in page says I am unable to log in.
If you see a warning such as in the picture below, please write your issue on #locked-okta-account.
If they are unable to fix it, write us on the Slack Channel #zendesk_hubwiki_support.
I forgot my password/ I need a new password.
When you log in, click Forgot password? to reset your password.
If this doesn't work, write us on the Slack Channel #zendesk_hubwiki_support.
I have another issue regarding the log-in that is not related to OKTA.
Write us on the Slack Channel #zendesk_hubwiki_support.
Access and other general questions
For questions regarding access or any other topic not mentioned here, write us on the Slack Channel #zendesk_hubwiki_support.
Article feedback
Something wrong with the article? Tell us!