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The Riders, Shift Leads and Ops Associates must punch in and out in the webpage Flunch. This is the webpage that all hub staff should use to punch in and out for their shift and for their break.
Punch-Online: instant status change of every internal rider that uses Flunch, where punching in means that the person is instantly set on available, and where punching out means that the person is instantly put as offline.
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Instructions
Important tips
Hubs must use the webpage Flunch for punches.
If someone working a “Rider”, “Rider External”, or “Onboarding” shift type punches in, they go online in the Workforce app and Hub Portal.
If the shift is eligible for a break, the Quinyx-generated break time is suggested in the app.
The employees should specify on the Flunch webpage if their “Punch out” is for a break or not (they will be asked “Would you like to go on your break or end your shift? “Go on break/End shift").
If the Rider punches out for a break, their status will change to “Break” in the Workforce app and Hub Portal.
Important:
The feature does not support external Riders who do not punch for their shifts yet. They will continue to have the Online/Offline button while we work on a solution for them.
Punching in at the start of your shift
Go into Flunch on the Quinyx tablet and type in your Quinyx badge number.
2. Click OK.
3. Stand in front of the device camera so that you can see your face under your name.
4. Click ‘Punch in’.
5. If you are early or on time for your shift, this is the end of the process.
6. If you punch in late for your shift, you will see the following box after you click “punch in” for the first time:
7. Click ‘Punch in’ again.
Punching Out End of Shift
Go into Flunch on the Quinyx tablet and type in your Quinyx badge number.
3. Click OK.
4. Stand in front of the device camera so that you can see your face under your name.
5. Click “Punch Out”.
6. You will see the question “Would you like to go on your break or end your shift?”
7. Click ‘End shift’.
8. If you are ending late or on time for your shift, this is the end of the process.
9. If you punch out early for your shift, however, and you click that you are not going on a break, you will see the following box”:
10. Click ‘Punch out’ again.
Going on Break
Go into Flunch on the Quinyx tablet and type in your Quinyx badge number.
2. Click OK.
3. Stand in front of the device camera so that you can see your face under your name.
4. Click ‘Punch out’.
5. You will see the question “Are you going on a break?”
6. Click ‘Go on break’.
Returning from Break
Go into Flunch on the Quinyx tablet and type in your Quinyx badge number.
2. Click OK.
3. Stand in front of the device camera so that you can see your face under your name.
4. Click ‘Punch in’.
Early shift/break punch-ins and allowing early punch-ins
Threshold of times for shift punch ins
Allowed: punches at the shift start time or after;
Blocked: punches above 60 minutes. An override is also not possible - Hub Managers/ Shift Leads won't see the override button in Hub Portal.
Exception: punches within 0 to 60 minutes before the shift starts are allowed only if the Hub Manager/Shift Lead creates the allowance.
How to allow early Punch-ins
On the Hub Portal, go to WF.
Click the employee you are looking for.
Their Employee file opens.
On the top-right, select Actions.
Select Allow early punch-in.
This opens the Select a reason for the early punch-in pop-up.
Choose the reason.
Select Allow.
A green box appears to confirm this action.
Process for Rider, Picker, and OA shifts
When their shift has already started:
They log in, enter their badge number and click “Punch in”. The following textbox will appear:
Once they click “Punch in”, they will be redirected to the following screen:
Early punch-ins/pending approvals
If they punch in within 0 to 60 minutes before their shift starts and the Hub Manager/Shift Lead has not allowed an early punch in, they will see the screen below. The employee simply needs to press “confirm” and reach out to the Hub Manager/ Shift Lead if necessary.
After they click “confirm”, they will be redirected to the punch-in page. Simply press “cancel” to return to the number pad so others are allowed to punch in.
Punch-ins above 60 minutes
When the Riders/Ops+ punch in more than 60 min before their shift stars, they will see the following screen:
They simply need to click “confirm” and try again later.
FAQ
Important:
Using the Quinyx webpage will not put a Rider online in the app. They will only be able to go online if they punch in with Flunch.
End-of-shift notifications: reduce late punch-outs (for Riders' shifts)
5 minutes before the Rider's shift ends, they enter the "Ending" state. This means that they are at the stage where they should prepare to punch out and they receive a reminder notification to do so.
They should punch-out at their shift end time. But if the hub needs support, they can still accept another delivery within the Ending state. Once they swipe "Return to Hub" on the Rider App, their Ending state will be extended by 5 minutes.
5 minutes before being punched out, they will receive a notification informing them that they will be punched out soon.
If they don't punch out themselves, they will be automatically punched out after 5 minutes of inactivity after the shift has ended.
If the Shift Lead sets them as "Temp Offline" and then again as online in the Hub Portal after their shift's ending time, the Riders will enter the Ending state and be punched out in 5 minutes.
They will receive a notification that they will be punched out soon, and auto punched out if they do not punch out themselves.
Why do we have a new webpage for punches?
Quinyx software has limitations that make it a poor foundation for Punch-Online. Using the Quinyx webpage will not put a rider Online in the app. They will only be able to go online if they punch in with Flunch.
Employees can specify if the punch out is for a break so that the Order Dashboard Rider Widget displays the truest overview of employee statuses.
How can I quickly tell the difference between Flunch (the required punch page) and Quinyx punch page?
Flunch buttons are Flink pink.
What if I already punched in on Quinyx punch page?
HM/SL should delete the punches;
Have the employee punch in with Flunch;
HM/SL should update the punch to start earlier.
Can I use Flunch from the computer?
Yes, Flunch will work from any Internet browser.
Do we have to adhere to the suggested break times?
No. Riders can go on break whenever they agree on it with the Shift Lead.
How can Ops Associates/SLs switch to riding?
They should not.
How do I put someone temporarily offline and bring them back online? E.g. to help with a heavy order or they’ve had an accident?
HM/SL can click “Set Temporarily Offline”, select a reason, then later click “Set Online” to return the rider back online. See more information about this feature in the article "Temporarily Offline Riders (Managing Rider Status)".
How do I put someone completely offline?
SL must punch that person out in Flunch, not Quinyx Schedule dashboard.
Troubleshooting
Why can’t I log in?
Ensure there are no extra spaces in the email or password;
Ensure you are using the same credentials that you used on https://app.quinyx.com/webpunch3/#/login, these are usually the HUB email and password, but could also be the Hub Manager / Shift Lead email;
If you have other issues with log-in, please reach out in #tech_hub_service-de Slack channel.
Why can’t I punch in?
You can only punch in if you have a shift;
If you have other issues with punching, please reach out in #tech_hub_service-de Slack channel.
Rider is not online, even though they punched in
Were you using Flunch https://webpunch.goflink.com/?
If yes:
Punch out and back in;
Log out of the Workforce app and back in;
Confirm rider is using the Workforce app account linked to the badge number they use to punch in;
If it still doesn’t work, follow up in #tech_hub_service-de Slack channel.
If no (you used https://app.quinyx.com/webpunch3):
Punch out and back in using Flunch https://webpunch.goflink.com/;
HM/SL should not have to edit punches in Quinyx dashboard.
My external rider can’t go online, it says they need a shift
They worked with us before and are still using the same internal rider account:
Rider must change the phone number in the internal rider account to a fake one
HM/SL must create an external rider account with another email from that rider
Rider must use an external rider account if they are an external rider
Shift leads and Ops Associates can’t see trips in the app
This is expected behavior. You can only see trips if you are working a riding shift.
My employee has already punched in for a non-rider shift and I changed the shift type to a rider shift type. However, they’re not going online.
Changing an ongoing shift to a rider type will not enable them to ride. OAs should not switch to riding mid-shift.
Rider sees trips for the wrong hub
If the rider’s shift is not at your hub, this is expected behavior. Riders will only see trips for the hub their shift is in.
If the rider’s shift is at your hub, they should automatically change hubs after punch-in. If the hub doesn’t automatically change in the app, they should log out and back in.
Rider status is stuck on the dashboard as "en route" even though he/she is not working at the moment. So I can’t set the rider offline
Please ask the rider to complete the last order from the app.
When trying to punch in on Flunch, an error about “invalid badge number” is showing and the user cannot log-in to Quinyx
Please check the status of the Rider’s account on Quinyx and the contract ending date. The status needs to be active and the contract not expired.
You need to enable the “Inactive people” and “Show expired agreements” options to be able to see the employee account on the search results.
The employee has a contract with Flink but I can’t find his/her Quinyx account on the system
Please check that the “Inactive people” and “Show expired agreements” options (under the “Display” menu that is on the right of the search bar) are selected when searching for the employee on Quinyx, because the contract might appear as "ended" on the system.
Also, try to search for the employee by their name instead of their email or badge number because it might be different on Quinyx than the one they use on WF app.
Note:
If you have other issues, please reach out in #tech_hub_service-de Slack channel.
Watch the following video for more information on it
Why is Flunch and Punch-Online important?
Flunch is the only way for an internal rider to go online in the Workforce App and receives trip offers
Flunch enables employees to specify if the punch out is for a break, so that the Order Dashboard Rider Widget displays the truest overview of the employee’s statuses.
Punch-Online provides the dispatching algorithm with the actual number of Riders who are punched in so that it can correctly:
Plan orders to be picked;
Share a realistic PDT.
We want to pay Riders fairly for precisely the time they are available for delivery trips.
We want to give the hiring and staffing forecasts better data.
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