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Internet

The Internet is used to connect our systems in the Hubs (Zebras, Hub PC, Dashboard TV). Without an internet connection, we cannot pick and deliver orders.

Instructions

Malfunction of the Meraki firewall

  1. Restart the Meraki by disconnecting the power and wait 5 minutes.

  2. If there are still problems after restarting, please open a ticket on Jira for the IT team.
    In the ticket, please provide the following data:

    1. Hub Code

    2. Exact description of the problem

    3. Color of the LED light of the Meraki

    4. Which Meraki network is causing problems? (WH, Staff or both)

Malfunction of the primary router (Fritzbox)

  1. Restart the router by disconnecting the power connection and wait 5 minutes.

  2. If there are still problems after restarting, create a ticket to the IT team
    Please include the following data in the ticket:

    1. Hub Code

    2. Exact description of the problem

    3. Indication of the FritzBox model, to be found on the back panel

    4. Statement how the LEDs of the FritzBox light up

  3. All further steps will be discussed with the IT team

Malfunction of the secondary router (GigaCube)

  1. Restart the router by disconnecting the power connection, and wait 2 minutes.

  2. Check the data volume of the GigaCube by following the instruction here. If there is no data volume, please mention that in the ticket.

  3. Create a ticket to the IT team
    Please include the following data in the ticket:
    ​

    1. Hub Code

    2. Exact description of the problem

    3. SIM card number, located on the bottom of the GigaCube behind a small flap. The SIM card number can be found on the SIM card itself.

  4. All further steps will be discussed with the IT team

Other technical problems

For other technical problems, please open a ticket on Jira for the IT team.

FAQ

Best positioning of the Meraki box and the Fritzbox

The Meraki should be placed as high up as possible and not surrounded by large physical objects (e.g. thick walls or refrigerators) so that the signal reaches as far as possible. In addition, the Meraki should be placed as centrally as possible so that both the front area and the rear area of the hub are covered.
The FritxBox is connected to the TAE socket using a DSL cable and then to the Meraki using a LAN cable; the lengths of the cables can vary.
If there are any problems with the positioning of the Meraki or the FritzBox, please create a ticket.

Starting up the Internet using the FritzBox

As soon as the DSL line from Vodafone has been activated in the hub, the FritzBox must be set up using the MIC, which can be found in the welcome letter. If you can't find the welcome letter, please create a ticket here.

If you have to report a stolen, broken or lost device

  • Create a ticket here

  • Please include the following data in the ticket:

    • Hub Code;

    • Serial number or IMEI;

    • Attachment of the police report, if stolen.

  • Alternatively, if you are unable to log into the Service Desk, you can send an email to [email protected].

Why is it important?

  • We cannot pick and deliver orders without an internet connection. Therefore, a permanent internet connection is required.

  • If the Internet fails, we must try to re-establish a connection as quickly as possible. Here, the Giga Cube serves as a temporary support.

  • The correct placement of network devices is very important for a long-term functioning connection.

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