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Slack is our internal communication tool. Through Slack, you can collect, share and also communicate information on different channels or via direct messages.
Examples are:
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Processes
How to log in to Slack
Invitation link via Hub Gmail.
Registration and login via website.
Optional: Download the Slack desktop app from the Microsoft Store and log in via the app with your credentials.
General tips
The tool should always be used actively. The faster you can respond to requests, messages or new information, the better.
You can use Slack to clarify questions.
You can use Slack for some Hub process-related actions.
Always make sure to read the messages in all the channels you need in order to do your job well.
Important Slack Channels
#fountain_local_help
Get answers to your questions around Fountain:
You don't know why people are stuck in a certain stage?
You did not receive the information sheet on the employment contract?
Something is not working as designed?
Spotted an error?
Workflows for Rehire Feedback and Feedback after In Person Meetings
There are different workflow for different types of requests:
Live Review Request: Hub Managers and Regional Rider Op’s Managers can use this workflow to make requests for the team to review the applicants’ data who are in the Hub for an assessment at that moment and have uploaded all the documents.
Contract Request: Hub Managers and Regional Rider Op’s Managers can use this workflow to prioritise certain applicants so they would receive contracts quicker than other applicants.
You can reach out in the fountain local help channel and the Rider Growth Team will try to help you as soon as possible.
Regional Operation Questions: #"region"-rider-ops
There is an account request channel for each region in Germany. If you are not invited to the channel for your region ask your colleagues to invite you.
Participants:
@Oskar Haase / RM / CM / HM / ROM (respected ROM for the region)
Content:
HM requests regarding shift scheduling
ROM giving information regarding schedules, changes, open shifts and co.
ROM posting the Hiring targets on a hub level
HM requests regarding equipment topics
HM feedback regarding hiring targets
Fleet Management posting region specific content regarding the fleet (tag @Mathis Sindern)
HM requesting support for the fleet from Fleet Management (tag @Mathis Sindern)
Important:
This channel must be used to request support regarding the account creation of Hub employees that for some reason failed to be created during integration, as well as request extended rights (e.g. planning access, additional Hub). Rights extension may be rejected depending on the case. Central Ops and ROMs will take care of account requests from this channel, Hub employees and admin users.
#de_ops_leads
Participants:
Leadership DE (HM to SMG)
Content:
High level updates from any team
Rider Ops will use this channel as well to provide information about changes or similar
#de_ops_
Participants:
HM /SL / OA+
Content:
Daily information
Important and urgent updates / announcements
Newsletter's live announcements
WFSupport
Content: Channel for WFS to reach out to the hub manager regarding employee requests (example: broken phone, hub change)
Equipment
#get-henry-flink-"region" / #cycle-flink-"region"
Participants: @Mathis Sindern / RM / CM / Cycle PoC
Content: Communication with the regional person of contact from cycle (requests for extra repairs, announcements that are important and urgent, and other necessary information that cannot be submitted via a ticket)
For smartvelo hubs:
#Fleet-notifications-smartvelo
#Smartvelo-flink-nrw
#Smartvelo-flink-south-central
Participants: @Mathis Sindern / RM / CM / Cycle PoC
Content: Communication with the regional person of contact from cycle (requests for extra repairs, announcements that are important and urgent, and other necessary information that cannot be submitted via a ticket)
Visa
Use the Hub Manager Wiki for visa requests.
Hub Tech requests
Use the slack channel #tech_hub_service-de. See more about it here.
FAQ
See how to access Slack in the Zebras here.
Why is it important?
Slack is a very important tool as information is shared in different channels for the operations.
It is faster and easier than using old-fashioned emails. You can reach every Hub and the Headquarters directly and easily.
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