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Fountain is our main tool when it comes to Recruiting Riders and Ops Associates. It allows applicants to schedule and manage their interviews efficiently, provides a seamless document upload and review system for the recruiting specialists, and streamlines the hiring process.
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Getting started
Open Fountain here.
Sign in with your login details.
Select an Opening (meaning a City + Funnel [Rider/Ops Associate [OA]]).
Look into your different openings to view the status of the applicants.
Having issues? Try deleting the cookies and cache in your Browser.
If this doesn't work, request access in the #fountain_local_help channel.
Explanation of different stages of candidates in Fountain
Movements
Automated Transitions: all movements in the application flow are automated, meaning that the applicant is transitioned to the next stage as soon as he has uploaded the required data and documents for that stage.
Manual Transitions: the only stage where your action is required is in the ”Assessment center” stage when moving applicants to ”move here after assessment center”. See below what needs to be done from your side in order to successfully transition applicants through the Assessment Center stage.
Where you need to take action
If you are the one performing the assessments in your Hub, you must take action on both the setup and the steps afterwards to perform a successful introduction to the job meetings that leads to happy and motivated employees for your Hubs.
Assessment Center
Use the “Flink Intro Meeting Playbook” to prepare for both the online and the in-person job interviews. You will also find in this presentation a detailed guide of the entire process up until the signing of the contract.
FAQ
Issues with fountain. What can you do?
Website is not working?
Try deleting your cache and cookies, or try entering the website via Incognito mode.
If it’s still not working, contact us at fountain_local_help.
Unsure why an applicant is stuck in a specific stage?
Request more information and support in fountain_local_help.
Applicant can’t be found in fountain anymore?
Request more information and support in fountain_local_help.
In need of access to another city?
Post your request in fountain_local_help.
List of things not to do in Fountain
Moving applicants manually to the stage ”Approved”;
Moving applicants anywhere but ”Move here after assessment”;
Saving data and documents from applicants and sending it into public slack channels.
Account creation failures
The account creation starts in Fountain when the applicant is moved to “Approved” (after the contract is signed) and has to go through all systems.
First, the account gets created in SAP and after that, in Quinyx and Workforce App.
The integration across all systems takes around 15 minutes.
Main integration failures root causes are: 1) Rehire; 2) Employee email is already in Quinyx database; 3) Missing data in Fountain employee profile.
In case you see any account creation failure, you should create a request in the #de-account_requests channel and the case will be analyzed by the ROMs together with our central team if needed.
Why is this tool important?
To optimize the assessment and recruitment process of Riders and OA's
To make the process faster for everyone involved
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