This guide describes the process of ordering a Click & Collect order, how to pick it, and important information Shift Leads, Ops Associate Plus (OA+) and Hub Managers should know in order to perform the process efficiently.
This process is important to guarantee that we fulfill the order quickly and get the correct items to our customers.
Important information about Click & Collect
This process is also used when you have a problem during the picking process that forces you to leave the picking flow.
Currently, it is only possible to use it via the web browser. The implementation in the app is still to follow.
Orders will be cancelled 1 hour after payment if they have not been picked up.
The order process should only be started when the customer is on site.
Ordering process for employees and customers
Open the Flink website in your web browser.
The first thing you will be asked for is your address, because it is always assumed that you want your order to be delivered to your home.
The desired products are placed in the shopping cart as usual.
When you go to the shopping cart, you can choose between "Delivery" and "Click & Collect".
In the payment process, you have the option to type in your discount code.
Picking the order
Click & Collect orders should only be picked when the customer is at the hub.
Go to the picking tab in the HubOne app and press the icon on the top, right-hand corner.
Scan the QR code of the order which is in the Order Dashboard in the HubPortal (available on the hub computer or TV screen).
4. Pick the order as described above.
5. Hand the bags directly to the customer.
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