This guide describes the process of receiving and using customer flyers, as well as each type of customer flyers we use at Flink. Our flyer campaigns are usually for new/existing customers as part of our Marketing initiatives.
Flyers are important because they are our way of acknowledging new customers while incentivizing them to order by giving them a welcome discount. They help us reach internal KPI's, hub performance, NPS scores, and prolonguing our relationship with our customers.
This guide helps Shift Leads, OA+ and Hub Managers understand how they get the customer flyers, how to use them, and which flyers to expect.
Process
The Marketing Team informs you about the flyer campaigns/news via the weekly Hub Newsletter and the Slack Channel Hub [your hub's name] Marketing.
They ship the flyers directly to the hub under the Hub manager's name.
Place the flyers at the beginning or end of the picking parkour.
Place the flyers in the orders as instructed in the Newsletter or under each flyer. For example, 1 flyer in each bag before the orders come in.
Important:
The flyers can be stored in the basket of the picking trolley as shown below. In case there are not enough baskets for all trolleys, ask your Hub Manager to order them here.
Types of flyers
Refer-a-friend
Example
Where to place this flyer
All Flink orders (new and existing customers)
Rescue bag orders
New customer booklet
Example
Where to place this flyer
All new Flink customer orders
Rescue bag orders
Hub discount codes
Example
Where to place this flyer
All new Flink customer orders
Rescue bag orders
Important:
Do not place any flyers on external orders!
Support
If you have questions or need further explanation, contact Daniela Farias on Slack.
Article feedback
Something wrong with the article? Tell us!