To check the insight of the tickets you have raised, the HM needs to click the link you will receive in your email after submission. Note that you only have access to the tickets you made and the link is always the same so it might be useful to bookmark it in case you need it for future reference. Further information can be found in these slides (also shared in the meeting on 14th April).

The reason for this change is to give more visibility of the status of your tickets and increase the satisfaction levels. For this, we ask all Hub Managers to fill out this form for us to measure the starting satisfaction rates. It will take less than 2 minutes to complete and the information will be very valuable for us!

Make sure that all ''basis training'' BHV-ers have done their e-learning prior to the training.

For "repeat training" BHVérs, it is not required to do an e-learning.

If someone in your team is not participating in the training, this bears consequences for the entire team as we are required to have one BHVér present in our hubs at all times.

Make this a priority!

For all further communication or changes on this list, please directly reach out to David from BHV.NL on [email protected] Any changes should ONLY be made or requested by the Hub manager as you are also responsible for making sure your whole team has a valid BHV certificate.

The training starts at 09:00 sharp.

If you arrive after 09:15 you will not be allowed entry to the training.

Lunch will be arranged.

This week we will be having Red Bull Summer edition sampling.
Starting from Thursday all M hubs will be receiving an extra amount of stock. In total we will be dividing 10000 units based on the amount of sales each hub has. Sampling starts Thursday and ends Tuesday. Customers purchase the first can for €0.01, after that it becomes regular assortment.

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In order for payroll to run smoothly for Shift Leads and Riders/Ops Associates, it is important that hours are approved by Monday 24 April afternoon before 12.00PM. There is a risk that the employee will be underpaid if this is not done (in time). Please make sure to note this in your agenda!

As of the midst of May we’re rolling out the Rockstar Program for Riders and/or OPS Employees. Within Flink we think it is important to give our employees the opportunity to keep developing themselves. Within this programme, we are looking for people who would like to develop themselves and think about new initiatives, for example with regard to staff training.

All HM will receive more information about the programme on Tuesday the 18th of April, the application process will be explained and an one pager regarding the selection process will be shared.

You received your contract with Flink 2 B.V. last Friday the 14th of April or Monday the 17th of April. DocuSign is sending you automatic replies if it's not signed. Rest assured you have till May 1st to decide if you want to move over to the new pension.

The contract has been sent to you GoFlink email. In case you want to switch, please make sure to do so before the 1st of May, otherwise we can’t enter you into the new pension arrangement with ASR as of May 2023.

If you have any questions regarding the new pension scheme please consult the FAQ. If your questions aren't covered in the FAQ, please share them in this form so we can discuss them during the Pension FAQ Session organized for this purpose on Wednesday the 19th of April at 3 PM.

This session will be hosted in Dutch to give more context for native Dutch speakers.

In the sheet, you see current differences from the number of items we expected to be delivered today and what your Hub inbounded so far.

Use the drop-down menu to select a deviation reason and write no comments as this (1) will never be used by us and (2) destroys the logic of the report.

Inbound Checker North Region

Inbound Checker South Region

From today onwards, we will not use the QR codes from CCS anymore, but use the ‘CCS Support’ slack workflow in the #nl_hub-managers. This will trigger the same message to CCS, but also create a logbook for Flink, so that we can steer better on the performance from CCS on a daily basis. If any questions on the process, reach out to Mariette Kraak, for all CCS feedback make sure to fill in a support form for every single instance, so we can use this to improve the service!

Equipment Delivery - beginning of next week (17)

Aim to go-live date - end of next week (17)

Tonight there will be some shelf changes.

Please find the list with shelf changes for your hub here.

Please move the products to their new shelves tonight after closure or tomorrow before opening.

Changes will be made in the system overnight.

From 1st of May wearing a helmet will be mandatory for all riders!

If you do not have enough helmets make sure to order the right quantities & sizes via Coupa asap, then you can make sure you’re all set for the kick-off on 1st of May.

Don't forget that this is your last week to transition all your external hours to Temper only. As of next week all YoungOnes accounts will be deactivated. If you have any questions or need extra support, please reach out to Leila Lima.

There is a high number of non-activated riders (contract start date +14 days). Please make sure you get in touch with the riders to activate and motivate them to jump on the bike. Best practice is just to call them (if the rider didn’t pick up, send a mail) and schedule an onboarding shift with the rider. We work on a more structured way to activate new riders, so more news will come soon.

Please find the Power Shifts Campaign (DxGy Incentive Programme) here.

Please find the Hourly Bonus Schemes here.

The new times will go in from Monday 24 Apr