Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Hub Ops / New Processes
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[INFO] Requesting order cancellation
As of today, for any order cancellation after 23.00pm the usage of a workflow is required, which is active in the channel #nl_emergency_hub_closure. It is called Cancel order after 23.00.
Orders after 23.00 will only be canceled by customer service if they are reported via the workflow.
[INFO] New Feature: Enter birthdate for ID check 🔞- Live Thur 13 Apr
New features in the workforce app (screenshots) in line with the mystery shopper initiative.
What's changed
Riders will need to enter the date of birth instead of clicking that the ID has been checked. This entry is required before swiping 'Slide when delivered' in the workforce app for an order that has alcohol/tobacco.
Riders can now register that an ID could not be verified for alcohol/tobacco
Workforce App → Rider accepts trip with alcohol/tobacco → [new icon] " ID check" → Rider swipes "Slide when arrived" → [new pop-up message] "Confirm ID check" → [new option] "Customer age couldn't be verified" → follow usual process
Key Benefits
Protect young people from abusing alcohol & tobacco
Easier to understand that the customer's age needs to be verified in cases of alcohol/tobacco delivery
Avoid failing any legal audit in the future as these features are more compliant
Actions & Deadlines
Shift Leads to make sure the Riders have the most up to date version of the workforce app from Thursday onwards
References
ℹ️ HubWiki (See section 'At the customer's door' )
⚠️ Report issues to #tech_hub_service
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
Procurement / Fleet Updates
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[INFO] Ordering paper bags on Coupa
When ordering Paper bags via Coupa, please always separate it from other Coupa items. For Paper bags, additional approval from the Procurement team is not needed and the approval will be done faster.
When the order is mixed (ex. Paper bags + Helmets), the process might take longer.
References
ℹ️ For more information about Coupa, see here.
[INFO] Stolen bike procedure
Please report all the stolen keys, locks and bikes according to the procedure on Zendesk .
[ACTION] Thermobag count
Please fill in the google form here by EOD 14.04.23
[ACTION] Shelf/clips count for upcoming shelf changes
Please fill in the google form here by EOD 14.04.23