Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[ACTION] Securitas
Last week we hosted 2 x Securitas refresher meetings. In these meetings we shared helpful videos of how to open and close the hubs effectively as well as other helpful tips around security. We still see many hubs that are not 100% sure how to do this, resulting in many false alarms. Please go through the Securitas Refresher slides to ensure that you are up to speed with everything around the alarm system inside your hub.
For questions please reach out to [email protected]
ℹ️ For more information about it access this page.
Commercial / Assortment
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[INFO] Promotions CW12
Dear hub staff,
In week 12 Flink exists 2 years already! That calls for celebration! Besides the many promotions for 2 euro’s, we will also give away free Ben & Jerry’s cookie dough 100ml ice cream to our customers! Maximum of 1 product per order.
Be aware: in the coming days you can expect a big delivery of this product. Artikelcode 13132301. This order is meant for our customers. Make sure to place it in the freezers so the product don’t go to waste.
Happy 2 year anniversary!
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Beste hub medewerker,
In week 12 bestaat Flink 2 jaar! Dat moet gevierd worden! Naast de vele promoties voor 2 euro, gaan we ook een Ben & Jerry's cookie dough 100 ml gratis weggeven aan onze klanten! Maximaal 1 product per order.
Let op, in de komende dagen kan je dus een grote levering van dit product verwachten. Artikelcode 13132301. Deze grote order is dus bedoeld voor onze klanten. Zorg er voor dat het in de vriezers ligt zodat het niet ontdooit.
Fijne 2 year anniversary!
[INFO] Brouwerij ‘t IJ Vrijwit - sell as single bottle
Dear Hub staff,
When receiving 13133190 Brouwerij 't IJ Vrijwit 0.5% vol. 330ml 4-pack, please make sure to unpack the 4-pack and sell the article as a single bottle.
In case of questions, please reach out [email protected].
Hub Ops / New Processes
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[INFO] Update BBD Checks
Challenges
The data from the commercial has been updated but the scheduled check needs tech rework to be pushed on the right day.
By conducting checks, some had technical issues in the backend of our data system that didn’t trigger a check in the future.
Understanding of Hubs that the guaranteed time to the customer is conducted by SKU level and not by category.
Solutions
The tech team will be able to retrieve these dates so you won’t have to re-do the initial checks for these SKUs and reschedule the checks based on those retrieved dates.
Update all the already scheduled dates with the new commercial data.
No extra checks until Tuesday. Once the solution is implemented, we will be able to evaluate the number of new BBD checks we will push based on commercial updates.
Actions
In order to not lose any BBD checks for products, please check all fresh products which have short expiration periods (< 4 days) manually with the old stock correction flow.
From Wednesday (tomorrow) onwards you will be able to fully rely on the BBD checks again (only if there are all completed).
[INFO] Dropping list in-stock display
What's changed
When inbounding in HubOne, the number of products in stock will be visible in the dropping list so that Ops Associates know if they need to check back stock.
Key Benefits
Reduce waste! It's easier to follow FiFo principle when inbounding products since Ops Associates will see the amount in stock and recognise when to replenish from the backstock.
ℹ️ See screenshot example
⚠️ Report issues via #tech_hub_service
[INFO] A-H Dry Shelf Optimization
After optimizing the dry drinks shelves today, we will be creating extra A-H shelves next week on Tuesday (28th March). Additional staffing is considered for this again. Further information about this, including the manual, will be shared again on Monday in #all-hub-staff, just like with the dry drinks shelves. Please know that we currently put shelf change requests in Hub Alert on hold, as we are changing quite a few things in the picking route. These requests will be picked up later. In case of any issues, please contact Daan den Bieman.
[INFO] Dropping list in-stock display - Live on Thu 22 Mar
What's changed
When inbounding in HubOne, the number of products in stock will be visible in the dropping list so that Ops Associates know if they need to check back stock.
Key Benefits
Reduce waste! It's easier to follow FiFo principle when inbounding products since Ops Associates will see the amount in stock and recognise when to replenish from the backstock.
ℹ️ See screenshot example
⚠️ Report issues via #tech_hub_service
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight after closure we have some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening!
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
ℹ️ See more about Looker here (CMs/RMs only)
Procurement / Fleet Updates
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[ACTION] Service issue reporting
When a mechanic does not show up in the hub, or leaves too many bikes unrepaired, please fill out the new workflow in the procurement-fleet-updates slack channel.
Start a workflow in the #procurement-fleet-updates slack channel (same way as you start it for an emergency hub closure)
Fill out your hub
Choose one of the issues
Explain as much in detail as possible what is your problem
The output is directly shared with Cycle, so please explain it very clearly.
You receive a copy of your reported issue on your slack by Slackbot.
An overview of the issues reported can be found on this sheet. Cycle can comment on the issue and will be visible in the sheet, so please keep an eye out after you reported the issue.
[INFO] Cycle service schedule
We created one form to combine the service schedule with the overview of reported issues. We will delete the previous service schedule sheet. You can find the new service schedule in the same sheet as the issue reporting here.
Swapfiets hubs
The remaining Swapfiets hubs will change to Cycle in the coming weeks, so please already save this sheet to your hub PC and share the new workflow to all SL. We will send this info again once you changed to Cycle bikes.
(NL_ARN_OOST, NL_BRE_CENT, NL_BRE_OOST, NL_CAP_NOOR, NL_DEL_CENT, NL_GRO_CENT, NL_GRO_NOOR, NL_LEE_CENT, NL_LEI_ZUID, NL_MAA_OOST and NL_TIL_WEST)
[INFO] Stolen bikes
If a bike is stolen, please fill out this form, which you can also find in the "Submit a request" here on Zendesk. This form requires a police report already, so you don't need to contact (mail/slack) Robin Hekelaar anymore.
ℹ️ More about Fleet Management here.
Rider Ops
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[INFO] YourCampus live for Riders and Ops Associates!
We hope that you are enjoying the YourCampus platform and are making full use of the Perks and Benefits in the app!
We also noticed that many Riders and Ops Associates already make use of the app but there are still some who don’t. Therefore, two simple action points to activate your colleagues in the hub to download and use the YourCampus App:
Inform your Riders and Ops Associates to let them also make use of the perks and discounts, YourCampus is live for all Flinkers.
Make use of the poster which was distributed to your hub last week. Make sure it is well visibly hanged-up in the hub.
[INFO] Budget lapse
Some of you reached your budget limit of 75 euros that you can spend on benefits. Therefore, we want to inform you that some of this budget will lapse by the end of the month. To give you some inspiration for choosing a monthly or one-time off benefit we hereby present you the top three of each of these topics:
One-time-off benefits
Flink
Giro 555 voor Turkije en Syrië
Uber
Monthly benefits
Basic-Fit
ClassPass
Trainmore
Good to know
When a new team member starts at Flink, they will be registered with YourCampus in the following month. After they’ve been registered, your new team member will receive an introductory email from the YourCampus team. The following data will be shared with YourCampus:
First Name
Last Name
Birthday
Work email address
For more details on how the app works, you can check out this Getting Started article, which contains an introduction video as well.
🙋 If you have any questions for the YourCampus team, you can reach out to [email protected].