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Property Management & QHS
[INFO] Anticimex Hub Account Login
From now on, only the hub will have an Anticimex account for login. This login should be used by both Hub Manager and the Hub. Logins will be shared on the hub email address. Please make sure that Digimex is always accessible from the hub computer when you have inspections.
[INFO] Hub Audits are live
Hub audits are live and you can now view your hub audit results by clicking on this Link for Hub Audit page
Remember to click on the expand record (space) next to your hub code to view your hub's audit.
To comment always tagg the Auditor @Mariette Kraak
Make sure that you have created a ticket or taken action on all open action points within 14 days of your audit date.
Hub Ops / New Processes
[INFO] One Tap to Inbound
From now on you’ll only need to tap once to inbound products during the dropping process.
Click here for more information.
Use #temp-hubone-inbound-feedback to report any feedback or issues
[INFO] New Pop-up for Large Stock Variation
We released the new pop-up for the large stock variation feature to the check and correction flow. Now when you confirm the new stock during checks and stock correction and we detect a large stock variation you should receive the pop-up below (same as in inbounding flow).
The rule behind this is: When you have less than 12 units of expected stock, you will receive the pop-up when the variation is greater than 3 units. When you have more than 12 units of expected stock, you will receive the pop-up when the variation is greater than 6 units
[INFO] New Hub Alert Version - GoLive Thursday 26-01
What?
This Thursday (Jan 26th) we will go live with a new version of the Hub Alert, because we are switching our backend system.
There will be minor changes in the form to make it faster and easier to submit a ticket. Besides, there will be a new & improved dashboard!
What's changing?
... in the form:
Auto-Log In: You will be automatically logged in with your hub account - no need to select your hub code anymore at the end of the form.
Improved scanning functions for barcodes and shelf IDs - easier and faster to submit tickets
First screen: Only choose between 'New Ticket' and 'All other options'.
Other options includes: Reopen a ticket, add a picture to existing tickets, ask a question, give feedback'Assortment Issues' will be called 'Product Issues'
... in the dashboard:
Filter Function: Filter for your hub on the top to only look at your own ticket
All tickets are in the one dashboard (no more separate dashboards per ticket category as we had now)
Daily Tasks Dashboard: See all open actions points from tickets which were completed on the current day (e.g. Missing SKU - Inbound before midnight)
Next Steps
Click here for more information!
We will share all links and additional info on Thursday when we go live with the new Alert!
For any questions please send a message to Lucy Kraemer.
[INFO] HubOne App Further Rollout
Outbound during Inbound and Stock Correction & TGTG outbound is still being tested
We aim to roll this out in all hubs by end of January.
[INFO] Donut Delivery Areas
On Wednesday majority of hubs will go live with Donut delivery areas.
What?
We will expand our delivery areas and have a distance-based delivery fee and minimum order value (MOV). In short, the further away a customer lives from the hub, the higher the delivery fee and MOV.
Why?
We expect no increase in orders (even a slight decrease) but a higher average order value (AOV) which we expect to increase profits and provide more coverage for customers.
For details about the new delivery areas and roll out plan speak to your hub manager.
For question contact [email protected].
Delisting & Shelf Changes
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email.
[ACTION] Shelf Changes
Tonight after closure we have some shelf changes based on your feedback and to optimize some more overcrowded shelves.
Please find the list with shelf changes for your hub here or via the button above.
The lists will be available after 3pm today.
Please move the products to their new shelves tonight after closure or tomorrow before opening! Changes will be made in the system over night.
[Heads Up] Monthly Delistings and Listings Round Next Week
Next week Tuesday (Jan 31st) we will have again a bigger round of Delistings to create space for new listings wich will be coming into the hubs starting next Wednesday (Feb 1st).
Learning & Development
[ACTION] Provide BHV Training Scheduling Preferences by Tue 31 Jan
Hello Hub Managers,
We are planning Flink only BHV trainings in English or Dutch for locations Zoetermeer or Eindhoven Woensel.
Please go to your City Manager's sheet here.
Provide preferences for language, location and date by 31 Jan.
NOTE: BHV Certification is one year valid. Therefore staff that completed BHV beginning of last year will also need to be scheduled.
For questions contact [email protected]
[ACTION] Complete HOM Quiz by 27 Feb
There have been many updated processes and changes rolled out recently.
The Hub Operating Model (HOM) quiz has been developed to test knowledge of hub managers and shift leads in order to see where coaching opportunities are required.
[INFO] Join this Week's Department Marketplace
We're hosting another Department Marketplace at 15:30 on Friday 27 Jan at Amsterdam HQ!
Do you want to meet with department leads to see what they are working on, ask questions and network with Flinkers across the country?
There will be delicious snacks and cold drinks too!
Ask your manager to join and email [email protected]!
NOTE: Use the shift type in Quinyx 'Training SL' to not impact UTR. Shift leads can only attend once.
Rider Ops
[INFO] Rider Equipment (Winter Jacket Update)
What?
We’re excited to announce we’re able to release the new Flink clothing collection early – to give you our newly designed winter jacket.
Why?
Highly waterproof to heavy rain and wet snow, premium insulated, and rainbow reflective at night for high visibility and safety on the road: we spent months crafting a winter jacket made to keep the rider protected and warm on the road.
Our new winter jacket is not just highly rainbow reflective at night for safety but has many key qualities, specifically:
Improved waterproof level (rated 17,600mm – one of the highest in the industry for water resistance)
Premium insulation with padded inner lining
Underarm ventilation zippers for better breathability
Extended sizing: now available in XS-5XL
Modified for all gender types rather than unisex
How?
The new jacket will be available for riders to pick up in the hub from the end of this week onwards – riders must give their old jacket back to you for collection.
All riders who have completed at least 1 shift within the last month will receive a winter jacket. For anyone we missed, the HM can order more via Coupa.
Please ask Riders to give their old jackets in return and store it in the hub.