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HR / Payroll
Registration long-term sickness in Quinyx
Please always make sure that employees register their sickness hours in Quinyx, also if the employee is sick for longer than two weeks. The sick hours in Quinyx should be their average or minimum contract hours if someone is long-term sick. If they are not being filled, we don't have accurate sick leave reporting and the employee won't be paid out correctly (percentage of salary).
Accounts
We get many questions about accounts such as Go Flink email, OKTA and Notion. Unfortunately, we are unable to address these questions as this responsibility lies with IT. Please create an IT ticket via the following link for yourself or ask your hub manager if you cannot submit it yourself. Payhawk goes through Finance. Questions related to Loket, Quinyx and SAP can be send via the Zendesk ticket system (see below).
Zendesk Tickets
As of the 1st of January 2023, we have completely switched to the following request forms:
Click here for any questions you have for yourself
Click here for any questions/requests you might have as a manager for one of your team members (Hub Managers and City Managers only)
This means we will no longer answer emails which are sent to [email protected].
Hub Ops / New Processes
Report all Ghost & N/A products via Hub Alert
Please make sure to report all your Ghost + N/A items from the End of Year count via Hub Alert if you haven't done so yet. Category management will solve your tickets as soon as possible. After this, all hubs should be completely clean again!
[INFO] Set Temporarily Offline - Hub Portal
To support with Punch-Online, you will be able to put internal riders on Temporarily Offline and bring them back Online from the Hub Dashboard. Riders will appear in the Order Dashboard as Temporarily Offline with a timer to let you know how long they’ve been in this state. You can use this new functionality when a rider should be punched in but not riding, for instance if the rider should be helping with a heavy order, had an accident, etc.
⚠️ To go completely Offline, riders must punch out on the hub tablet in Flunch. They will not go completely offline if you end punches from the Quinyx Schedule dashboard. ⚠️
Please visit this Zendesk page for more details
If you have questions/issues please post them in #tech_hub_service or in #temp-punch-online-hypercare
[REMINDER] Inventory/Shelf Checks in HubOne
In all hubs the Inventory Checks feature is live in the HubOne App since 20 Dec 2022.
Please ignore Fresh Check for now due to technical issues (these still need to be done via Flowtify)
Please do not perform Inventory Checks in the Inventory Manager (legacy app) anymore
For more information, see the One Pager here
Please use #temp-hubonechecks-feedbacks to report your feedback
Delisting & Shelf Changes
No Delistings
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email.
Shelf Changes
Tonight after closure we have some shelf changes again to optimize the assortment and shelf space.
For this, we will start using the last additional fridge which had no products assigned until now.
Check here for the shelf number of the fridge in your hub.All hubs should have this fridge in the hub ready to use except ROT_VEER and DHA_SCHE (for these two hubs the products which we move there will be delisted).
Please make sure the fridge is turned on and stickered correctly already.
Please find the list with shelf changes for your hub here or via the button above.
The lists will be available today after 3pm.
Please move the products to their new shelves tonight after closure or tomorrow before opening! Changes will be made in the system over night.
Learning & Development
[ACTION] Join Customer Care Shadowing Session on Thursday
Want to have a live look at how customer care interacts with our customers and ask questions to a customer care representative?
Join our Customer Care Shadowing session on Thursday, January 5 at 16:00-17:00!
To get invited, please email [email protected]
[ACTION] Check your Hub's BHV Training History
We would like to plan and assign new BHV trainings.
In order to do so we need your help to check your hub's BHV training history.
🙋 By Fri 6 Jan, please select your city manager's document from the folder here and leave a comment in the doc where needed..
👀 Check if the completion status & date is correct for everyone in your hub
👀 Check if there are any missing or terminated employees
Once we know your hub's BHV training history is correct, we will get hub manager approval for assigned training dates.