New Hire Onboarding Guide

A great onboarding experience is crucial for setting our new team members up for success. This guide provides a clear process for Shift Leads and Buddies to follow during the first shift.

The Goal of the First Shift:

Make the new hire feel welcome and part of the team.
Ensure all mandatory legal and safety training is completed.
Provide a clear, hands-on introduction to their core tasks.
Set them up for success in their upcoming shifts.

The Onboarding Journey

Phase 1: Before the Onboarding Shift

The successful applicant signs their contract with Flink.
They receive a "Welcome" email with instructions to book their first onboarding shift in Quinyx.
After booking, they receive a confirmation email with a link to their first mandatory EduMe training (Flink & Roles Intro, Shift Management).

Phase 2: During the Onboarding Shift

Rider Onboarding Checklist

Start of Shift:

Give a warm welcome and introduce the team.
Show them how to punch in/out.
Give a tour of key hub areas (bikes, handover, break area, toilets, evacuation route).
Confirm the WF App is installed on their phone.
Ensure they complete the second mandatory EduMe training.

Main Tasks (Buddy Shadowing):

Bike Assignment process.
Full Delivery Process.
Return to Hub procedure.
After shadowing, the new rider delivers their first order solo.

End of Shift:

Check they have Quinyx and know how to use it.
Explain how to set their Availability for the next week.
Answer any remaining questions.

Ops Associate Onboarding Checklist

Start of Shift:

Give a warm welcome and introduce the team.
Show them how to punch in/out.
Give a tour of key hub areas (picking route, backstock, handover, break area, toilets).
Confirm the WF App is installed on their phone.
Ensure they complete the second mandatory EduMe training.

Main Tasks (Buddy Shadowing):

Picking process.
Restocking process.
After shadowing, the new OA performs the tasks solo with buddy supervision.

End of Shift:

Check they have Quinyx and know how to use it.
Explain how to set their Availability for the next week.
Answer any remaining questions.

Phase 3: After the First Shift (Ongoing Training)

New hires will receive links to further training modules before their next shifts. These are also available in the WF App.

Before 2nd Shift: Performance & Compliance Expectations (Riders & OAs)
At 2nd Shift: Inventory Checks (OAs only)
At 3rd Shift: Inbound Process (OAs only)

Onboarding Resources

Training Dashboards

Track training completion for your hub and for individual employees.

View Dashboards

Rider Onboarding Poster

A helpful visual guide to the Rider onboarding process to display in your hub.

Download Poster

Onboarding Buddy Guide

A presentation with tips and best practices on how to be a great Onboarding Buddy.

View Buddy Guide

Tips for Onboarding Buddies

How to Make the First Day a Success

🤝 Be Welcoming & Create a Positive Atmosphere

Give them a warm welcome and introduce them to the team.
Be empathetic; remember what it's like to be new.
Put them at ease, talk informally, and frame mistakes as learning opportunities.
Make sure they know that questions are always welcome.

🎓 Teach Effectively

Briefly explain the plan for the onboarding shift.
Understand what they already know to identify where to focus.
Clearly demonstrate each step of a task, explaining the "what" and the "why."
Show the process at normal speed first, then break it down slowly.
Leave out unnecessary details to avoid overwhelming them.

💬 Give Constructive Feedback

Let them try the tasks themselves after you've demonstrated.
Provide frequent feedback and encouragement.
Correct any errors patiently and re-explain if necessary.
Continue supervising until you are confident they can operate safely and correctly.

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Onboarding Riders and Ops Associates