📰 In This Week's Newsletter:
Key Updates - Rider Rating In The WF App; Stock Check Priorities Renamed
W32 Delistings & Shelf Changes
Key Updates You Can't Miss
🚲 Rider Rating In The WF App - Live This Thursday, 6 Aug
Starting this Thursday, riders will be able to see their customer rating directly in the WF App.
What customers see:
What riders will see:
Please keep an eye on the ratings together with your riders, so they know how they can improve - or what customers already appreciate about their delivery:
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Riders will get all the info themselves in the WF Newsletter on Thursday, together with an Edume Guide — please keep an eye on completion in your hub so everyone is up to speed.
Find all the details here: Rider Rating — Hub Leadership Training.
📊 For Hub Leadership the data will be made available in Data Studio soon!
📦 Stock Check Priorities Have Been Renamed - Live
We've updated the Stock Check priority groups to better reflect the actual urgency of each check.
Why the change? Too many different check types were marked as "Urgent" - making it hard to see which checks really needed attention first. Now the most time-critical checks stay Urgent, while others have moved to High or Medium priority, so you can focus on what matters most right now.
What's new?
Missing Item checks (after a pre-delivery issue happens) are now the only check type under Urgent.
Some checks move down a level — e.g. Low Stock checks are now under High instead of Urgent.
📝 Note: Checks that were already open before today keep their old ranking until they are updated — so for a short while you may see the same type of check appearing in two different groups.
💡 Please force close and reopen the app to make sure you're on the latest version.
Shelf Changes & Delistings
🛒 W32 Shelf Changes & Delistings
Delistings: you can find here all the delistings for W32.
Shelf Changes:
If you do not find your file in the folder, it means there are no shelf changes for your hub.
The lists will be published at 16:00, so please check around that time:
Hub 3.0: at 16:00 today, we will post the shelf changes here.
Hub 3.1: at 16:00 today, we will post the shelf changes here.
Hub 4.0: at 16:00 today, we will post the shelf changes here.
Hub nl_rot_west: at 16:00 today, we will post the shelf changes here.
Hub nl_utr_zuid: at 16:00 today, we will post the shelf changes here.
The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure or tomorrow morning.
📦 Don't forget the backstock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well.
Read more about the different Hub Sizes here!
📋 Ticket Processing Update
Shelf changes are implemented only once per week. Typically, we review incoming tickets on Monday and Tuesday.
Therefore, if you submit a ticket on Wednesday and do not see an update by Friday, please note that it is not due to an oversight — the ticket is simply queued for the next processing cycle, as shelf changes and facing adjustments can only be executed once a week.
⚠️ Exceptions are made only in cases of critical or urgent issues.