📰 In This Week's Newsletter:
Weekly To Do's - F&V Newsletter (Week 27)
Key Updates - WF App Cancellation Flow Update
July Delistings & Weekly Shelf Changes
Weekly To Do's
🍎 F&V Newsletter — Week 27
This week's leaflet flags high rejection rates for small sweet apples and white grapes due to poor quality and mould, alongside limited orange and cucumber supplies as the Spanish seasons wrap up.
👉 See more: Week 27 leaflet
Key updates you can't miss
🚲 WF App Update: Cancellations — Live this week (Android)
We're rolling out small changes to the order-cancellation flow in the WF App to cut down on accidental cancellations.
Why the change?
As many of you reported, riders sometimes cancel orders by accident - phone in the pocket, or buttons triggered in the rain. These two small tweaks make it much harder to cancel by mistake, while keeping genuine cancellations easy.
What's new?
Cancel only 10 sec after arrived: the "Cancel order" button stays disabled while the delivered slide-button counter is still running (10 sec after swiping arrived).
Press and hold to cancel: instead of a normal tap, the Cancel button now needs to be pressed and held to trigger the cancellation flow. A progress loading bar will appear on the button while pressing it.
📅 Rollout: for Android this week, and for iOS next week.
Shelf Changes & Delistings
JuLY Delistings
Please find here the July delisting list — open here.
Please outbound these products either via Rescue Bags if applicable, otherwise as Expired.
📦 This Week's Shelf Changes
If you do not find your file in the folder, it means there are no shelf changes for your hub this week.
The list is published at 16:00, so please check around that time. The changes go live tonight between 01:00 and 07:00, so please make sure your shelves are set. See the different Hub Sizes here!
🎟️ Ticket Processing Update
Shelf changes are implemented only once per week. We typically review incoming tickets on Monday and Tuesday.
So if you submit a ticket on Wednesday and don't see an update by Friday, it's not an oversight — the ticket is simply queued for the next processing cycle, as shelf changes and facing adjustments can only be executed once a week. Exceptions are made only for critical or urgent issues.