Employee Training Overview
This guide provides a complete overview of all mandatory and optional trainings for Riders and Ops Associates. Following these learning paths is essential for ensuring compliance, safety, and operational excellence.
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Mandatory Training Pathways
All new Riders and Ops Associates must complete the following courses at specific points in their onboarding journey.
đď¸ Rider Training Pathway
Before 1st Shift:
At 1st Shift:
Before 2nd Shift:
After 2nd Shift (Scooter Hubs only):
Yearly:
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đŚ Ops Associate Training Pathway
Before 1st Shift:
At 1st Shift:
Before 2nd Shift:
At 3rd Shift:
At 4th Shift:
Yearly:
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Optional Learning & Process Guides
Beyond the mandatory courses, we offer a variety of additional guides and trainings in the WF App to help develop skills. Examples include:
Cancel with Care: Rider Cancellation Process
Swipe Smart, Deliver Right: Rider Delivery Process
Right to Work: Visa Regulations at Flink
How to Pack a Perfect Bag: Picking Tips for OAs
...and many more!
How to Access Training
All mandatory trainings are automatically sent to employees via email at the time they should be completed.
Additionally, all relevant courses and guides for each employee can be accessed at any time directly in the Workforce App under the Trainings Tab.
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