Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!

This week, we have updates on: Further rollouts of next day orders, rescue bag refunds, Picker needed indicator, final update on Flink football tournament, and more!

The products below are sold in bundles. To make picking easier, please keep them in the indicated format. You can find the shelf assigned to these products here; mark the shelves where these products are placed with a Post-it.

Please find the Fruit & Vegetable leaflet for week 28 here. 🥕🍌🍇

When packing your bike after handover, make sure to start with the saddle bags first if your stack is not big enough to have the bike filled.

This gives the bike more stability and reduces the movement of containers inside the box, potentially reducing broken/damaged items and lowering your hub's issue rate.

After a successful limited test, next-day delivery is now available to all Flink customers as of this week.

We’ve also launched a marketing push to promote the feature, so we expect to see a rise in next-day order volume in the coming days.

What to keep in mind:

We’ll continue to monitor how this expansion affects operations. Thanks for your support in making it run smoothly!
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Starting tomorrow, Rescue bag refund requests for Perished & Damaged reasons will no longer be accepted. This change comes in response to feedback from several hubs who highlighted that rescue bag refunds were impacting their post-order issue rates.

By excluding these requests, we aim to create a clearer and fairer view of hub performance, helping teams focus on the issues that truly reflect operational quality.

Thank you to the hubs who raised this; your input directly supports better processes for everyone!

You may have recently noticed a larger number of “pickers needed” in the activity tab of the hub dashboard. Don’t worry, this is part of an ongoing test, and there's no action needed from your side just yet.

We have been running a pilot in around 40 hubs in Germany to better understand how we can improve Order Assignment to OAs. The goal is to prepare for situations where a picker is needed, based on the availability of riders within the next 15 minutes.

Currently, we notify more OAs than required to pick orders that are "Ready to Pick". This test is one of several steps we’re taking to improve the system and make sure orders are assigned more efficiently to the OAs in the future.

Please keep in mind that not all features are final; things will change before a full rollout to all hubs.

Thanks for your support as we continue working to make operations more efficient!

This week, we would like to address frequently asked questions about Rescue bags

Q: Rescue bag was created in the Builder tool, but is not visible in the Stock and nis ot available in the Store

A: For many products, when their stock goes to zero, the assignment to the hub gets deleted automatically. For the Rescue bag SKU, it happens too. Inbound of such products (or for Rescue bags - creation in the Builder tool) is possible, but it will take up to 30 minutes to re-create the SKU assignment to the hub. After 30 minutes or less, the SKU will be visible in stock and will be available for purchase.

If you need to check the stock sooner, please refer to the Stock change log in the Hub portal.

You asked, and it’s here! Starting tomorrow, HubOne will show a new notification whenever a canceled order is ready to be re-inbound.

Keep an eye out for a pink dot on the inbound tab. This small update makes it easier to spot re-inbounds and helps avoid missed items.

Thanks to all the hubs who requested this; your feedback directly improves our tools!

The big day is nearly upon us! ​​This Friday, July 11th, at Sportpark Spieringhorn (Spieringhorn 10, 1043AA, Amsterdam) sees a battle for the title between:

🏆 Which hub are you backing to be crowned 2025 champions?

On the day, we will have BBQ (Halal & Vegi options), music, and, looking at the forecast, some very nice weather!

Come down and show your support, or just to enjoy the lovely food (Rumour has it Alex Tarry will be making an amazing salad to enjoy with the BBQ).

⏰ Arrival from 11 am and the first match kicks off at 12:15!

🎥 Highlight videos:

📣 Any questions? Alex Tarry or David Hunt

The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Read more about the different Hub Sizes here!

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.