Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!

This week, we have updates on Next day deliveries test, New outbound reasons, set rider offline workflow, updated RI&E poster, and more!

The mandatory poster for the Risk Indication and Evaluation has been updated. Please make sure to print it out and hang it in your hub.

With this, the advice around RI&E has slightly changed; it now advises you to have a hard copy of the RI&E printed out and kept with the other important documents of the hub.

The document can be found here and also on the HubWiki page.

👉 Poster PDF download: Link

👉 RI&E Document PDF Download: Link

📖 Hubwiki: Link

📢 Questions: [email protected]

Please find the Fruit & Vegetable leaflet for week 26 here. 🥕🍌🍇

Starting this week, we will test a new option for customers to select next-day deliveries. This is a low-effort test at the moment to understand demand for this feature from the customer side.

The number of next-day orders that can be placed for one day will be limited, so we are not overloading the next morning with too many pre-planned orders.

The orders will appear in the Hub Portal on the day the customer's orders but with a note to show its picked and delivered the next day. They will only show in “All Order’ view; they are filtered out of other views in the Hub Portal.

FAQ

Can a customer cancel the order?

Yes, they can cancel up until it is picked, same as a normal order.

What if a customer orders an item that is then taken out of stock due to a check? Will it be a pre-order issue?

Yes, it will be a pre-order issue. A major part of this initial testing phase is measuring how impactful these issues are, and later, we can look at how to avoid them.

Are the orders counted into “Orders in queue”?

Orders are only shown in the “Orders in queue” 20 minutes before the promised delivery timeframe.

Previously, many inventory movements that didn’t fit standard outbound reasons (like damaged or expired) were logged under a generic "stock correction," making it hard to understand the true cause and leading to shadow waste.
​

To fix this, we've added more outbound reason options in the stock correction flow. Hub staff can now record inventory movements more accurately, improving transparency and reducing untracked waste.

New reasons include:

Note: Be sure to check with hub leadership before making changes!

An Edume Guide will be available from tomorrow morning, and a reminder will be shown to OA logging into Zebras

We’re excited to introduce a new Slack workflow that makes it easier to set riders offline in the Hub Portal.

This tool automatically checks whether a rider should already be offline based on their shift. If they’re incorrectly still online, the workflow will force their removal from the Hub Portal. If that’s not necessary, the workflow will guide you step-by-step on how to remove the rider from the dashboard yourself.

👉 Please start using this workflow from now on.
❌ There's no need to open a ticket in #tech_hub_service-nl for this anymore.

We’re now connected with Papaya, the platform used by Cooltra (Scooters only), to make managing damage reports easier and more accurate for you.

What’s changing:

Note

Less admin, fewer errors, and a smoother workflow. 🚀

We’re excited to announce the date and location for the much-anticipated football tournament finals! Join us on Friday, July 11th, at Sportpark Spieringhorn (Spieringhorn 10, 1043AA, Amsterdam) for an action-packed day of football and fun.

This year, eight teams will battle it out for the coveted 2025 championship trophy. Defending champions Breda will face a tough challenge from last year’s runners-up Hengelo, plus the tournament’s highest scorers this season, Zaandam. It’s set to be an unforgettable showdown!

But it’s not just about the game. We’ll also have a delicious BBQ and snacks available, so come down to enjoy great food, exciting football, and fantastic company.

Come down, show your support, and let’s celebrate the spirit together!

For hubs 3.0 and 3.1, when placing the products on the shelf, check the number of facings and the storage type, as they have been updated.

The number of facings for the following SKUs has been updated. Please implement them (only for hub 3.0 and 3.1):

102950251

123802839

102950082

117852101

13049015

The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Read more about the different Hub Sizes here!

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.